NB Power is the largest electric utility in Atlantic Canada, and our staff operates one of North America's most diverse generating and interconnected transmission systems.

To supply electricity to a growing province, NB Power relies on the energy of its employees. We are committed to being a continuous learning organization by encouraging our employees' individual and leadership development. Backed by our commitment to equal employment opportunities, safety and wellness, we offer competitive salaries, comprehensive benefit packages and development programs.

As an organization that continues to grow and be successful, it is important for us to have the right people. A career with us would provide you with the opportunity to enhance your skills and knowledge in leading-edge professions. Among many other areas, here are some of the career opportunities at NB Power:

Customer Service - Contact Centre

Customer Service Agent
Contact Centre Analyst
Subject Area Expert
Business Analyst
Quality Assurance Coach
Training Officer
Energy Advisor

Human Resources

Administrative Support
Officers/Analyst
Specialist
Supervisory Management

Technical Trades

Electrical Technicians
Power Engineering Technologists
Mechanical Technicians
Survey Technicians
Chemical Technicians

Engineers

Electrical Engineers
Mechanical Engineers
Chemical Engineers
Civil Engineers

IT & Business Professionals

Systems
Technical
Business
Management

Power Line Technician

Customer Service - Contact Centre

Contact Centres are the first point of contact with our customers. Staff in the Fredericton, Shediac and Tracadie centres handle both in-coming and out-going contacts for customer service and collection services. Thousands of opportunities exist on a daily basis to help customers and influence how they feel about NB Power.

The Contact Centres provide exceptional learning environments on NB Power's services and operations. Working at a Contact Centre can be a professional career choice or an ideal starting point for advancement throughout the organization.

Customer Service Agent

Prerequisites

• Strong communication skills and a customer service attitude
• Basic computer skills
• Bilingualism is an asset
• Willing to work shifts
• Experience in a contact centre environment is preferred
• Team player

Job Functions

• Provide front-line contact for customers
• Answer incoming calls and make outbound calls
• Receive and process service requests
• Negotiate payment arrangements
• Assist new staff members

Supervisory Functions

• Manage day-to-day activities of Contact Centres
• Lead and coach agents
• Resolve escalated customer calls
• Conduct quality monitoring
• Schedule shifts to address call volumes
• Supervisors possessing (or working toward) Contact Centre Supervisory Certification Program are preferred

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Contact Centre Analyst

Prerequisites

• University degree in Business Administration or Finance and contact centre experience
• Proven analytical ability

Job Functions

• Track efficiency by monitoring system and Agent performance
• Report and interpret performance data
• Provide technical recommendations
• Analyze and implement process improvement initiatives

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Subject Area Expert

Prerequisites

• University degree along with strong computer systems knowledge
• Must have completed NB Power’s basic technical training
• Experience working as an agent in a customer service or collections contact centre is an asset

Job Functions

• Provide Agents with system use assistance
• Monitor and analyze technical problems
• Work to identify system improvements
• Take calls as required during high call volume periods

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Business Analyst

Prerequisites

• University degree in Business Administration or Finance or a combination of education and experience
• Proven analytical ability

Job Functions

• Perform trending analysis
• Produce business plans and reports
• Provide technical system advice

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Quality Assurance Coach

Pre-requisites

• University degree or equivalent work experience
• Proficiency in both official languages
• Experience in a contact centre and strong system knowledge are required

Job Functions

• Review and monitor the quality of service delivered by Agents
• Work with supervisors to develop Contact Centre action plans
• Deliver quality training and coach Agents to implement action plans
• Take calls as required during high call volume periods

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Training Officer

Prerequisites

• University degree or equivalent work experience
• Proficiency in both official languages and studies in Adult Education are assets

Job Functions

• Develop and deliver training programs
• Coach, monitor and evaluate employees

Specialist Job Functions

• Develop, implement and deliver training programs
• Manage Training Officers and training processes

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Energy Advisor

Prerequisites

• University degree in Business Administration or a Certificate in Engineering Technology or a related discipline
• Experience in customer service, energy-related field and computer systems
• Completion of an accredited program in energy audits would be an asset

Job Functions

• Provide customers with advice on energy efficiencies and conservation
• Assign rate applications for commercial and small industrial customers
• Investigate billings by analyzing customer data and verify consumption and rate structure
• Provide technical advice on home heating and associated systems

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Human Resources

Departments

EMPLOYEE COMPENSATION manages compensation, payroll, and benefits programs.

EMPLOYEE WELLNESS SERVICES maintains a healthy workforce, enhancing personal wellness in the workplace through prevention, early intervention, and support.

EMPLOYMENT AND HUMAN RESOURCE PLANNING conducts planning, selection, and recruitment activities to ensure NB Power has the right people, in the right place, at the right time.

HEALTH AND SAFETY designs and implements internal and public health and safety programs, trains employees in their responsibilities, and undertakes compliance audits.

LABOUR RELATIONS encourages partnership inlabour relations through collaborative strategies including joint committees, conflict resolution, and interest-based bargaining initiatives.

LEARNING AND DEVELOPMENT designs, develops, and delivers leadership skills and increases awareness and develops other skills and abilities.

Administrative Support

Administrative Support personnel complete administrative duties in one or more of the following areas: clerical, reception, filing, and microfilm. They provide general information to candidates, clients, and service providers.

Prerequisites

Community college administrative program along with strong computer systems knowledge.

 

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Officers/Analyst

Officers/Analysts perform day-to-day operational functions.

Prerequisites

EMPLOYEE COMPENSATION
Business Administration or Arts degree or equivalent training and work experience. Professional certification as required.

EMPLOYMENT AND HUMAN RESOURCE PLANNING
University degree in Business Administration or Arts or equivalent training and work experience.

DOCS.SOURCE
Formal training and experience in Electronic Records Management, Information Technology; a degree in Business Administration; or equivalent work experience in printing, desktop publishing or records management.

EMPLOYEE WELLNESS SERVICES
University degree in a humanity or health-related field and/or Professional Certification in a related field.

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Specialist

Specialists are technical experts in their field who provide broad strategic direction. They also perform day-to-day operational functions.

Prerequisites

DOCS.SOURCE
Eligibility for certification for the Translator position and Arts degree or extensive writing experience for the Editor position is required. Strong writing skills for both positions are required.

EMPLOYEE COMPENSATION
University degree in Business Administration or Arts or equivalent training and work experience. Professional certification as required. HEALTH AND SAFETY Trade or Occupational Health and Safety certificate or Arts or Engineering degree along with the Canadian Registered Safety Professional (CRSP) designation. Relevant work experience along with leadership skills.

LABOUR RELATIONS
University degree combined with considerable related experience in labour relations and conflict resolution.

LEARNING AND DEVELOPMENT
Masters of Education with a specialty in Adult Education, or Masters in Human Resources Management, or equivalent combination of education and experience in a related field.

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Supervisory Management

Supervisory Management personnel provide strategic direction and manage department.

Prerequisites

DOCS.SOURCE
Commerce or Library Science degree along with a strong business acumen and proven leadership skills. Experience running a print shop or publishing company would be an asset.

EMPLOYEE COMPENSATION
Business Administration or Arts degree, or equivalent training and work experience. Strong business acumen combined with demonstrated leadership skills.

EMPLOYEE WELLNESS SERVICES
University degree in a humanity or health-related field and/or professional certification in a related field. Extensive related work xperience along with demonstrated leadership skills.

EMPLOYMENT AND HUMAN RESOURCE PLANNING
University degree in Business Administration or Arts along with extensive human resources experience and business acumen.

HEALTH AND SAFETY
Trade or Occupational Health and Safety certificate or Arts/Engineering degree along with the Canadian Registered Safety Professional (CRSP) designation. Relevant work experience along with leadership skills.

LABOUR RELATIONS
University degree combined with considerable related experience in labour relations and conflict resolution.

LEARNING AND DEVELOPMENT
Masters of Education with a specialty in Adult Education, or Masters in Human Resource Management, or equivalent combination of education and related experience.

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Technical Trades

Electrical Technicians

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Power Engineering Technologists

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Mechanical Technicians

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Survey Technicians

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Chemical Technician

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Engineers

Electrical Engineers

Pre-requisite

University degree in Electrical Engineering.

Job Functions

Job Functions Electrical Engineers working at NB Power are involved in a number of diverse work functions and responsibilities.

• Planning - load forecasting, voltage profiles, transmission and distribution system expansion, substation and terminal planning
• Design Services - power plant engineering design, substation and terminal design, transmission and distribution line design
• Systems - specialized generating station systems (eg., Nuclear), maintenance and system monitoring
• Maintenance - equipment and vegetation maintenance, development of maintenance criteria and procedures, engineering expertise for maintenance activities
• Operations - plant equipment and systems; transmission and distribution system reliability; motor start, contingency, failure mode and fault current analyses; troubleshooting; communications; communications and restoration
• Communications - system performance analysis, data communications and equipment communications.

Working Conditions

• A combination of office and field environment
• Some in-province travel may be required

Opportunities for Advancement

• Progression from Engineer I to Engineer V
• Senior Engineer
• Supervision/Management

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Mechanical Engineers

Pre-requisite

University degree in Mechanical Engineering.

Job Functions

There are many areas of interest for a Mechanical Engineer at NB Power.

• Design Services - all manner of power plant engineering design problems including, in the Nuclear environment, process piping systems design, equipment selection, HVAC systems and building services
• System Engineer - specialized plant systems (Nuclear), recommend maintenance and system monitoring
• Maintenance Engineer - equipment maintenance, development of maintenance criteria and procedures, engineering judgements on maintenance activities
• Operations - plant systems and equipment, non-destructive testing, inspections

Working Conditions

• Generating station, office or field environment or a combination
  

Opportunities for Advancement

• Progression from Engineer I to Engineer V
• Senior Engineer
• Supervision/Management

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Chemical Engineers

Pre-requisite

University degree in Chemical Engineering.

Job Functions

Set standards and identify solutions to unique process, corrosion and environmental problems. This could include process chemistry to ensure ultra-pure water for steam production, adherence to strict regulations for both water and air emissions from power plants and compliance with relevant environmental regulations.

Working Conditions

• Generating station, office or field environment or a combination

Opportunities for Advancement

• Progression from Engineer I to Engineer V
• Senior Engineer
• Supervision/ Management

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Civil Engineers

Pre-requisite

Professional Engineer with structural and general Civil Engineering background.

Job Functions

Civil Engineers are assigned within Design Services, Plant Engineering and the Transmission groups. They are responsible for technical specifications, analysis of structures and components, co-ordination of drawing production, tender evaluation and recommendations, contract administration and general civil engineering design functions including specialized structures, self-supporting structures, footings and foundations.

Working Conditions

• A combination of office and field environment
• Some in-province travel may be required

Opportunities for Advancement

• Progression from Engineer I to Engineer V
• Senior Engineer
• Supervision/ Management

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IT Business Professionals

Shared Services Information Systems

Shared Services Information Systems (IS) is the information technology service provider to NB Power. IS supports NB Power's high-speed IT network infrastructure which provides the flexibility to deploy new technology to meet the Corporation's business needs. We are responsible for more than 400 in-house and purchased business applications, including two enterprise resource planning systems.

IS offers multiple, flexible career tracks to employees in order to fulfill our responsibility to:

• enhance IT planning for future development
• keep the IT systems up and running
• deliver business process solutions to NB Power's business units

Working Environment

IS is located at NB Power's head office in Fredericton. Our working environment is centered on employee development - we establish team and personal objectives, and we measure the accomplishments. Employees are encouraged to take advantage of new development opportunities to meet their personal performance goals and they receive coaching from our leadership team. IS provides a casual office environment with the opportunity to work flexible hours.

Career Tracks in IS

Four career tracks provide the flexibility for employees to develop their skills.

Systems

Employees in systems roles are responsible for building and supporting business information systems. In these roles, employees:

• develop and provide the tools and technology for business process solutions
• provide support for information systems
• manage the life cycle of business applications from system conception through economic replacement analysis to system decommissioning
  

Technical

Employees in technical roles support and develop the technical infrastructure from desktops to servers. As a leader in technology, BIS requires strong technical skills and knowledge in the areas of network design and infrastructure development. The technical roles:

• require in-depth technical knowledge of the products and tools IS uses to deliver systems
• blend technical knowledge with business knowledge to anticipate business units needs
• provide solid technical recommendations to meet the business units requirements
  

Business

Those employees in business roles are responsible for focusing on the present and future IT needs of NB Power. The business roles:

• provide direct business support to NB Power through business process analysis and system development
• translate business requirements into IT requirements
• recommend solutions to meet the changing business unit needs
• provide quality business services to IS to support internal operations

Management

IS management positions focus on leadership to enhance employee development. With responsibilities for strategic and team leadership, work environment, communication, coaching/feedback, relationships, operations management, resource development, change management and personal development, our leadership team provides the opportunity for ongoing personal development and helps others reach their full potential. We stretch the team to provide employees with adequate professional challenges and strive to make IS a preferred place to work in New Brunswick's IT sector.

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Power Line Technician

Power Line Technician is a registered apprenticeship trade. Upon successful completion of 7200 hours of employment and training and a final exam, the apprentice is awarded a New Brunswick Diploma of Apprenticeship and a Certificate of Qualification.

NB Power supports and participates in the interprovincial certification program. Persons successfully completing this program will have the inter-provincial seal affixed to their diplomas and identification cards. This seal is recognized by provincial labour and training jurisdictions in all provinces.

Pre-requisite

Completion of the initial 8-9 month Power Line Technician program offered by the New Brunswick Community College (NBCC).

Job Functions

Power Line Technicians construct and maintain electricity distribution and transmission systems. The work involves:

• erecting and maintaining power poles and towers
• connecting electricity distribution and transmission networks
• inspecting/testing overhead and underground power lines and associated equipment
• adhering to strict safety practices and procedures because of high electricity voltages

Working Conditions

Work is performed in all varieties of weather, at significant heights, and in confined spaces. It requires climbing poles, operating hydraulic buckets and being available to work overtime and respond to after-hours emergencies.

Opportunities for Advancement

• Apprenticeship to Power Line Technician (Year 1) and Power Line Technician (Year 2)
• Lead Lineworker
• Customer Service Representative
• Staker Detailer
• Engineering Assistant
• Trades Instructor
• Other Related Occupations

NBCC Program

The 35 week instruction program offered by NBCC is the first phase of the Power Line Technician apprenticeship. Students receive classroom and on-the-job training designed to produce graduates who are qualified to continue through the remaining three years of the apprenticeship program.

Admission Requirements

Persons seeking admission to this program will have completed a high school education or equivalent. Applicants must possess
one of the following:

• High School Diploma
• Adult High School Diploma
• GED Diploma of High School Equivalency
  

Applicants will be required to undergo a medical examination and must successfully complete physical testing and the A-13 Math test as required by NB Power.

Program of Studies

Block 1A
Block 1B
Driver Training
Practicum (6 month)
Safety Related Training

Program Fees

Following successful completion of the NBCC Program, apprentices are required to obtain work (paid) under the direction of a sponsoring employer and qualified journeyperson for the remaining three years of their apprenticeship. In addition to this sponsorship, an apprentice must attend classroom training for six weeks of each year to become fully familiar with the theoretical components associated with materials, tools, principles and skills required, and subsequently receive certification in the Power Line Technician trade.

Contact information - Power Line Technician

NB Community College
Fredericton Campus
284 Smythe Street
Fredericton, NB E3B 3C9
Telephone: (506) 453-3641
Fax: (506) 453-7944

NB Community College
Woodstock Campus
100 Broadway Street
Woodstock, NB EOJ 2B0
Telephone: (506) 325-4400
Fax: (506) 328-4826

This information is subject to change without prior notice. Should there be insufficient enrolment, NBCC reserves the right to suspend any program, option or choice.

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