Accounts are in arrears if there is other than a zero balance at the date of the next billing. Late payment charges are listed in Section O - Fees and Charges, Late Payment Charges.

If a difference of opinion arises regarding the accuracy of the Metering Equipment, and NB Power and the Customer are not able to resolve the dispute, then either NB Power or the Customer may request that Measurement Canada conduct an accuracy test in accordance with the Electricity and Gas Inspection Act R.S.C. Ch. E-4. If the Customer initiates the request, it will be in writing.

If the test results indicate that meter accuracy is not within allowable limits as set out in the above Act, the Customer's Account will be adjusted in accordance with the provisions of this Act.

If the test results indicate that meter accuracy is within allowable limits and the Customer initiated the request, the Customer will be charged a service call fee specified under Section O - Fees and Charges, Service Call Fees. If the test results indicate that meter accuracy is within allowable limits and NB Power initiated the request, no service call fee will be charged.

The provisions of the Electricity and Gas Inspection Act R.S.C. c. E-4 and Section 102 of the Electricity Act apply in the implementation of backbilling.

If a Customer has been overbilled, NB Power will reimburse the difference between the amount billed and the amount the Customer should have been billed.