At NB Power we are continually looking for ways to improve our services. We have expanded our already wide range of options to include epost™.

We now offer online bill presentment through epost, the online mail delivery service for Canada Post. To sign up, visit www.epost.ca.

Online Bill Presentment

An electronic mailbox that allows you to view your bills online. All you need is Internet access. From the epost site you can link to your financial institution to pay your bill. FAQs

• A simple, convenient way to receive, manage and pay your bills
• Secure and private
• Flexible – available 24/7
• Free service
• No need for a paper bill

To get your free epost mailbox visit www.epost.ca . You will be provided a username and password. Once you add NB Power as a mailer you will start receiving your bill online and will no longer receive a paper bill.
^TM Trademark of Canada Post Corporation, used under licence.

Payment Methods

1. Financial Institutions & Payment Locations

• Hundreds of convenient locations across the province
• Pay your bill while taking care of other errands
• Telephone payment services offered by many financial institutions
• Check this site for location nearest you

2. By mail

FCPA Payment Center
Place de l'Acadie
C.P. 5554
295 Boul. St. Pierre Ouest
Caraquet, NB E1W 1B7

Payment Plans

To help you budget more efficiently the following free payment plan programs are available, which can be used in conjunction with any of our payment methods:

1. Equalized Payment Plan (EPP)

• Pay the same, equal amount each month
• Monthly bills are issued based on equalized billing payment amounts
• A free service

If you have a billing history with NB Power, please email us or call us at 1-800-663-6272. Your equalized payment amount will be based on yearly consumption divided by 12 months, with an annual settlement billing month that includes an adjustment for actual usage. If you have constructed a new home with no previous consumption, we will calculate your monthly equalized payment amount based on information you can supply using our Residential Equalized Billing Calculator.

Please allow 48 hours for a call centre representative to contact you. For more information on our Equalized Billing option, visit our Services Available to Customers section in our Rates, Schedule and Policies manual.

2. Pre Authorized Payment Plan (PPP)

• Automatic withdrawal from your designated bank account when payment is due
• Saves you time and postage
• Worry-free, guaranteed on-time payments every month
• A free service
• Print the authorization form and mail to address indicated on the form.