NB Power's Customer Interaction Centre has established a team of agents to work with customers who have experienced flooding.  NB Power is working closely with the New Brunswick Emergency Measures Organization and their Recovery Program to ensure our customers electrical service is restored as soon as safely possible.

Disconnections - Customers who are experiencing flooding:
If you are experiencing flooding and need to be disconnected, please call 1-800-663-6272.  Public and employee safety remains our top priority and once water has receded, there is a process that will be in place in order to ensure both your personal safety as was well as the safety of your neighbours and your property.

Disconnections/Reconnections - Customers who have had their power disconnected, but did not experience flooding:
For the safety of both you and your neighbours, NB Power did disconnect power to homes and businesses that were on the same electrical line as those who experienced flooding.  There were also cases in which we had to disconnect power at the request of the office of the Chief Electrical Inspector.  For safety reasons, an electrical inspector must conduct an inspection of your home prior to reconnection.  Once this has been completed, and the electrical inspector has placed an emergency reconnection tag on your meter box, you can then contact NB Power to begin to reconnect power.

Reconnections - Customers who have experienced flooding:
Once waters have receded, customers should contact a certified electrician to carry out an inspection.  Once an emergency reconnection tag is placed on the meter box, the customer can contact NB Power and we will be able to commence the reconnection process.  This step is essential to ensure both your personal safety as was well as the safety of your neighbours and your property.

Attention Cottage/Camp Owners
If your cottage/camp was affected by flooding and/or your electricity disconnected for public safety, you will be required to have an electrical contractor inspect your premises prior to NB Power reconnecting your electricity.  If your property is deemed safe, the contractor will affix a reconnection tag to your meter box.  You can then contact NB Power to reconnect.

This step is essential for your safety, that of neighbouring properties and your dwelling and is in accordance with the requirements of Safety Code Services of the NB Department of Public Safety.  Without this tag, NB Power is not able to reconnect your electricity.

Water Heaters
Water heaters that have been immersed in flood waters will require replacement, as per the direction of the Department of Environment.  Replacing water heaters for our customers is a priority and we have taken steps to ensure that we have both the appropriate number of water heaters in inventory and also additional crews, if required.  Inspection Teams, which have been established by the NB EMO Recovery Team, will provide customers with a checklist that they will be required to provide NB Power crews upon their arrival and prior to a new installation.  As of May 9^th, 2008, the electrical inspectors on each inspection team will indicate, in writing on the water heater tank itself, if replacement is necessary. Please note that power must be restored to the residence before water heaters can be replaced.

Your safety along with the safety of your family is important to all of us at NB Power and we thank you for your patience during this process.  NB Power assures you that we will work as quickly and safely as possible to provide you with your new water heater in accordance with the safety requirements established.

Should you require more information, please call 1-800-663-6272.