Protecting Your Personal Information

The Province of New Brunswick's new Protection of Personal Information Act establishes legal requirements regarding the use of personal information. As a provincially-regulated Crown Corporation, NB Power will meet the highest standards regarding the use, disclosure and disposal of personal information. In the interests of its customers and employees, NB Power has worked for many years to respect the privacy and security of personal information.

Principles of Protection
NB Power's responsibilities towards your personal information are built around four principles:

• Consent - The consent of an individual is required for the collection, use or disclosure of personal information, except where such information is necessary to protect the health, safety or security of an individual or the public in general.
• Collection - The collection of personal information is limited to that which is necessary to the purposes of NB Power, i.e., directly relating to an existing or proposed activity of NB Power.
• Disclosure - Personal information is to be used or disclosed for the purpose for which it was collected, unless the individual expressly consents otherwise or such disclosure is required by law.
• Retention - Personal information is to be retained only as long as necessary to fulfill the purpose required by NB Power or the law.

Security Policy
NB Power has a Security Policy for the protection of personal information that provides guidance to all employees on the safeguarding of personal information. There is also a policy regarding the Release of Customer and Employee Information. The importance of the protection of personal information is also referenced in the Corporation's Code of Ethics.

Since the Protection of Personal Information Act was proclaimed, NB Power's Corporate Steering Committee on Protection of Personal Information has completed information sessions to inform employees about their responsibilities to protect confidential information.

Information Links
Province of New Brunswick - http://www.gnb.ca/archives/e/Default.asp
Protection of Personal Information Act - http://www.gnb.ca/justice/asrlste.htm

Protection of Privacy and Confidentiality
NB Power is strongly committed to protecting the privacy of its customers and to maintaining the confidentiality of any and all information obtained from its customers. At this time, however, NB Power does not use encryption or provide secure forms for the transmission of information via the internet. Thus, NB Power cannot and does not guarantee that any e-mail or internet transmission is secure (that it will remain private and/or confidential) or error-free as e-mail can be intercepted, corrupted, lost, destroyed, arrive late or incomplete. Further, NB Power does not accept responsibility and will not be liable to you or to any third party should any of the above circumstances occur. If you decide to transmit information that you consider sensitive, personal, private or confidential via the internet, you do so at your own risk and you agree to accept all responsibility and incur all damages (if any) should any of the above circumstances occur. NB Power has provided other ways for you to contact it and/or obtain information (i.e. mail, telephone or fax).

When given the option to use on-line forms or e-mail to submit requests (connections, disconnections, reconnections, tours, etc.), resumes, report damages, ask questions and/or to offer comments or suggestions, NB Power has provided reasons for the collection of any personal information that it has requested you provide. Should you have any questions, please contact webpublisher@nbpower.com.