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Contractors' Safety

We're here to help

Working safely is a top priority at NB Power. That's why we offer safety services to contractors working in New Brunswick . Before beginning work, contact us to see how we can help make your job site a safer place to work. We provide the following services:

  • Locating and marking underground wiring
  • De-energizing and insulating overhead lines
  • Raising overhead lines
  • Providing warning signs for hazard zones

Hydro Safety

For your convenience, we offer two ways to access these services:

Contractor Service Line
Contact NB Power by dialing toll-free 1 800 663-6272. To speak with one of our customer service agents directly, simply make your language choice then press the number 3.

Online Submissions
NB Power has added the option of submitting requests online 24-hours a day, seven-days a week. Using online submissions gives you the convenience of making requests on evenings and weekends so you don't have to take time away from the job during business hours. NB Power personnel will respond to your online requests within 3 business days.

If your service request has to do with a safety emergency outside of normal business hours, dial
1 800 663-6272 to reach NB Power employees who will help you immediately.

Protect your life line – and your bottom line

A little planning and preparation before construction begins can save you from costly delays, fines and repairs. More importantly, planning can prevent needless injury and even death.

Keep your distance

Check with NB Power to identify voltages on any overhead lines and find out how close you can safely work near the lines. If you must conduct work near overhead lines, call NB Power first to assess the area. NB Power can insulate or deactivate the lines to make the area safer to work in.

Minimum safe distances:

  • Up to 750 volts - 0.9 metres (3 feet)
  • 751 to 100,000 volts - 3.6 metres (12 feet)
  • 100,001 to 250,000 volts - 5.2 metres (17 feet)
  • 250,001 to 345,000 volts - 6.1 metres (20 feet)

Call before you dig

Hitting or damaging underground electric lines can be just as dangerous as touching overhead lines, resulting in serious injury or death. To avoid contact with underground lines, call NB Power at least two working days before work is scheduled to begin. NB Power can come to the job site and mark the location of underground lines.

Worksite safety tips

  • Use caution when moving equipment or tools around overhead lines. This includes cranes, backhoes, scaffolding, or long lengths of pipe. Never get closer than the minimum safe distance.
  • Use a designated signaler who knows the minimum safe distances to help equipment operators steer clear of overhead lines.
  • Remember - minimum safe distances apply to anything that can possibly reach, slip or fall from the work area. Increase your working distance whenever you're using equipment that can fall or collapse, such as booms, cranes, ladders and scaffolds.
  • Keep hazards and the minimum safe distances well marked with signs provided by NB Power.
  • If the minimum safe distances can't be maintained when moving equipment around lines, take another route or call NB Power.
  • If you must work within close proximity to power lines, call NB Power to deactivate/de-energize the lines or insulate the power lines prior to commencing the work.
  • Workers should keep clear of all big equipment/machines working around power lines. 
  • Locator flags can tell you where the underground power lines are located but not how deeply they are buried.

What to do if you accidentally contact the lines

Call 911 and NB Power (1 800 663-6272).

If possible, try and drive a safe distance away from any fallen line (10 metres/33 feet). If you cannot safely stay clear, stay on the equipment or in the vehicle until an NB Power representative says it is safe to get off.

If your vehicle is on fire, open the doors as wide as you can, while keeping your feet inside, then put both feet together at the edge of the opening and jump at least 0.6 - 0.9 metres (2-3 feet) clear of the vehicle with both feet together.


Move 10 metres (33 feet) away by keeping both feet on the ground and shuffling your feet or by jumping with both feet together. This prevents you from becoming a part of the electrical circuit, avoiding serious injury or death.

Touching someone in contact with electricity could shock you as well. If a co-worker touches a power line, stay clear and call 911 and NB Power. Also keep other workers away from the area to avoid electrocution.