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Our commitment to New Brunswickers

We’re committed to serving our communities. As the COVID-19 situation in New Brunswick evolves, we’ll continue to adjust and expand our services accordingly, while respecting physical distancing and safety protocols.  
 
Find out how we’re supporting our customers, and see which services remain suspended.

 

 

 

It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

As the COVID-19 situation in New Brunswick evolves, we’ll continue to adjust and expand our services accordingly. Our Commercial and Industrial energy efficiency programs, as well as our New Home Energy Savings Program are open for new registrations. The remainder of our programs remain suspended until further notice due to the in-home nature of this work.

 

Making the switch to paperless billing

September 2 2015, 14:31 PM

Making the switch to paperless billing

 

With the help of smart phones and tablets, it’s now easier for you to do more online, whether it’s shopping, banking or booking trips. Why should your power bill be any different? That’s why we set up our new website to make it easy for you to receive and pay your bills online, when it’s convenient for you. 

Going paperless

If you’re not already one of the 30,000 New Brunswickers who have signed up for paperless billing, you can get started here. 

Once you’ve created a profile on nbpower.com, you can begin managing your bills, see how much energy you’re using and set up a payment plan. If you want to help reduce your environmental impact, but you need a paper copy of your bill from time to time- don’t worry, we’ve got you covered. In your online profile, you can view and print off a pdf version of your bill to keep for your records

The end of epost

As of September 1, 2015 our bills will no longer be delivered through Canada Post’s epost™ service.  If you’ve been using this service to receive your bills, we encourage you to sign up for our paperless billing on nbpower.com in order to keep receiving your bills electronically. With our paperless option, you will receive a monthly reminder when your bill is ready to view- just like you would with epost.

Paying your bills 

  • If you do your banking online, you can select Energie NB Power from a drop down menu in the “add a payee” section to get set up to pay directly from your bank.

  • You can set it and forget it, with a pre-authorized payment plan, which will automatically take out a set amount each month from your bank account to pay your monthly balance.
  • You can also set up one time payments right inside your nbpower.com online account. Here’s what you will need to do that: 

You can save this information in your account to use for future payments, so you can pay even quicker going forward. 

Are you ready to make the switch?

Check out the Accounts and Billing page on nbpower.com to find more information on going paperless and to learn about some handy payment plans to help you manage your power bills. 

 

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