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Our commitment to New Brunswickers

We’re committed to serving our communities. As the COVID-19 situation in New Brunswick evolves, we’ll continue to adjust and expand our services accordingly, while respecting physical distancing and safety protocols.  
 
Find out how we’re supporting our customers, and see which services remain suspended.

 

 

 

It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

As the COVID-19 situation in New Brunswick evolves, we’ll continue to adjust and expand our services accordingly. Our Commercial and Industrial energy efficiency programs, as well as our New Home Energy Savings Program are open for new registrations. The remainder of our programs remain suspended until further notice due to the in-home nature of this work.

 

Protect yourself against fraud

March 2 2016, 10:43 AM

Protect yourself against fraud

Scam artists are clever. They always find new ways to trick you to give them your personal information or money. That’s why it’s crucial you stay alert and informed to protect yourself and your family.

Fraudsters pressure their targets in giving out personal information or payments. They pretend to be an employee or third party representative from a company like NB Power.

Here are three quick steps you can take to avoid becoming a victim of fraud:

 

1)       Trust your gut feeling. Are you receiving a call that doesn’t sound right? An offer too good to be true? Hang up the phone. If you doubt you’re speaking with an NB Power employee, report it to the Canada Anti Fraud Centre 

2)       Be careful when opening links. Fraudsters pretend to send emails that look like utility bills and ask you to open a link to view your bill. This is known as a phishing scam. Without your noticing, this link can download viruses and malicious software to your computer and steal personal information from your files.

3)       Don’t give out your credit card information. NB Power has policies in place to protect your information, and we will never ask for your financial information or payments by credit card over the phone or in person at your door.

If you receive suspicious phone calls from people claiming to be from NB Power, please hang up the phone and contact us immediately. You should also report it to the Canadian Anti-fraud centre by calling 1 888 495-8501 or by going to www.antifraudcentre-centreantifraude.ca.

 

Sometimes scam artists claiming to be from NB Power threaten to immediately disconnect your electricity service. Before an account becomes eligible for disconnection for non-payment, we make many attempts to reach an agreement that is suitable for you and us.

If you find yourself in a difficult financial situation, you can avoid disconnection for non-payment if all of the following criteria are met. You must:

 

1)       contact NB Power to discuss your account, and

2)       continue to make mutually-agreed upon payments on your outstanding balance, and

3)       be willing to work with NB Power to understand your energy consumption.

We understand there are many reasons why you may not be able to pay your bill on time. If this is the case, we can discuss options to make this process easier for you. Visit our website to learn more.

Anyone can become a fraud victim. Stay alert and inform your family and friends about the dangers of fraud.

 

Categories Safety

 
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