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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.



It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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A. Introduction

Rate Schedules and Policies Manual

A. Introduction


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The purpose of this manual is to define the scope and application of policies and electricity rates for the New Brunswick Power Corporation (hereafter called NB Power) service areas in the Province of New Brunswick.

In accordance with the Electricity Act, NB Power is required to file with the Energy and Utilities Board schedules showing all charges, rates and tolls NB Power has established for any service to be performed within the Province of New Brunswick. Until the charges, rates and tolls are modified, altered or reduced, as provided under the Electricity Act, they will remain in effect as filed.

NB Power has historically printed some matters of administration and policy with its schedule of charges, rates and tolls, and some of these administrative and policy matters are included in this manual. NB Power reserves the right to change items in this manual which do not alter any of the charges, rates and tolls subject to the Electricity Act.

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This manual is intended for the following audiences:

  • Customers of NB Power
  • NB Power Employees
  • Energy and Utilities Board of New Brunswick.


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