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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.



It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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B. Definition of Terms

Rate Schedules and Policies Manual

B. Definition of Terms


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A record of a Customer's business transactions with NB Power for electricity consumed and services rendered.


Three or more self-contained dwelling units each having a separate entrance from a common hallway, lobby, or stairway.


Any person who applies or on whose behalf an application is made for any service provided by NB Power (ie. a potential Customer).


The period of time for which a Customer is billed for services provided by NB Power.


Energy and Utilities Board of New Brunswick as provided for in the Energy and Utilities Board Act Chapter E-9.18.


A natural person or legal entity with whom NB Power has a business relationship. This can be an individual, an organization or group and can include a prospective customer.

Business Partner

A building used primarily for public worship.


NB Power's total cost of extending its facilities. For standard overhead distribution facilities, the Construction Charge is the estimated cost times the contribution ratio specified under "Section O - Extension Of Overhead Facilities Charges.


One or more contracts grouped together which set the terms and conditions of NB Power's relationship with a Business Partner.

Contract Account

An individual, partnership, organization, corporation, institution, or business that is receiving or has received electrical energy or electrical services in New Brunswick from NB Power.


All facilities beyond the Delivery Point provided, owned, and maintained by the Customer (excluding Metering Equipment).


The place defined by NB Power at which the Customer's Facilities and NB Power's Facilities are connected. Delivery Point is more specifically defined in Section K - Connection of Customer Facilities, Delivery Point.


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disclaimer | NB Power - RSP 16 March 2007