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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.

 

 

 

It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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C. Authority, Authorizations and Contracts


Rate Schedules and Policies Manual

C. Authority, Authorizations and Contracts

RSP C-1

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NB Power is subject to the Electricity Act with respect to the charges, rates and tolls established by it for services performed within New Brunswick, although responsibility for policy, management, direction and supervision remains with NB Power, pursuant to the Electricity Act.

Authority and
Authorizations

By accepting service under the applicable terms and conditions of NB Power's rate schedules listed in this manual, the Customer has contracted with NB Power to abide by the applicable conditions found in this Rate Schedules and Policies manual.

The charges, rates and tolls in all NB Power contracts for services provided by NB Power to its Customers are subject to the Electricity Act of the Province of New Brunswick.

Contracts

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disclaimer | NB Power - RSP 1 April 2004