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Our commitment to New Brunswickers

We’re committed to serving our communities. As the COVID-19 situation in New Brunswick evolves, we’ll continue to adjust and expand our services accordingly, while respecting physical distancing and safety protocols.  
Find out how we’re supporting our customers, and see which services remain suspended.


Our commitment to New Brunswickers

New Brunswickers can once again benefit from our residential, commercial and industrial energy efficiency programs. Our community outreach program remains on hold. We’ll continue to do our part to contain the spread of COVID-19 by respecting physical distancing and safety protocols.  

E. Security Deposits

Rate Schedules and Policies Manual

E. Security Deposits


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A security deposit may be required as a condition of service.

If a security deposit is required, NB Power will determine when the payment must be made:

  • before service is provided, or
  • on the due date of the first bill.

A security deposit is not required from Customers:

  • who have a satisfactory payment history on another NB Power Account in their name, or
  • who supply a credit reference from another electric utility, or
  • who consent to a credit check and the results are satisfactory to NB Power.

Large Industrial:

A security deposit may be required if the customer has an unsatisfactory payment history with NB Power.

Other Rate Categories:

All new General Service, Small Industrial, streetlight, area light, unmetered and rental service Customers may be required to pay a security deposit as a condition of service except:

  • municipal, provincial or federal government agencies;
  • local service districts;
  • publicly owned schools and hospitals;
  • existing General Service and Industrial Customers with satisfactory credit history with NB Power who require a service connection at another location.


Security deposits may be in the form of cash, letters of guarantee from Chartered Canadian Banks or Trust Companies, bearer bonds guaranteed by either the Government of Canada or the Province of New Brunswick, or surety bonds issued by duly authorized companies.

Forms of

The amount of security deposit for all Applicants/Customers is the greater of two average operating months' estimated billing or $100.


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disclaimer | NB Power - RSP 8 September 2009