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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.

 

 

It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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F. Billing and Payments


Rate Schedules and Policies Manual

F. Billing and Payments

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NB Power does not permit the initiation of a multiple metered Account that sums two or more Metering Points. For all new Customers, each Metering Point is a separate Account. If an existing multiple metered Premises requires a new service, reconnection or upgrade for any reason (including a change in ownership), each meter will be billed as a separate Customer Account.

When new buildings are constructed for services which combine a business operation and a Dwelling, owners must provide for the installation of separate meters. When major alterations are made to buildings or the wiring of buildings already containing combined service, owners must provide for the installation of separate meters.

Metering Procedures

If, in the opinion of NB Power, metering is not practical and usage of electricity is uniform and can be easily estimated, customers may be provided unmetered service. In such cases, no metering device is employed to record either the Demand or Energy.

Unmetered Service

Every bill for metered service will show the last date the meter was read, the number of days in the Billing Period, the number of kilowatt hours (and the demand, if any), and will identify the appropriate Rate Category.

NB Power will assist Customers in checking the amounts indicated on their bills when requested to do so.

The Bill

If there are changes in NB Power's rate schedules, bills will be prorated over the number of days remaining in the Billing Period during which the change is effective. In succeeding Billing Periods, these changes will be effective for the entire Billing Period.

Prorating of Bills

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disclaimer | NB Power - RSP 16 March 2007