COVID-19 Information: Learn how we’re supporting and safely serving our customers during the pandemic.

COVID-19 Information: New Brunswickers can continue to benefit from our residential and business energy efficiency programs. The Community Outreach Program remains on hold to help prevent the spread of COVID-19.

Our employees and contractors follow pandemic operational plans aligned with Public Health to keep everyone safe.

Prior to an employee or contractor going inside your home or business, health screening will take place. Results of screening will determine if the appointment will proceed and the type of protective equipment to be used. We appreciate our customers’ patience and flexibility as we navigate the impacts of COVID-19 together.

Need help with your NB Power bill? We can help.

G. Services Available to Customers

Rate Schedules and Policies Manual

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Water Heater Rental

NB Power rents electric water heaters to residential, General Service and industrial Customers.

Electric water heaters are not rented for any of the following:

a tenant of an Apartment Building;
use as storage tanks connected to furnaces or stoves;
use as electric boilers for heating systems.

Eligibility

NB Power bills water heater rentals on a Customer's monthly electric bill. Seasonal Customers are billed for their rental water heaters, even when their electric service is disconnected for a part of the year.

Customer's account must be in good standing before entering into a new water heater rental agreement.

Billing

Customers are responsible for the initial installation of the water heater in New Construction, while NB Power will provide initial installation in existing construction. The installation should be such that the heater and its elements are accessible for repair or removal. Installation must be made by person(s) qualified under the regulations of New Brunswick Safety Code Services. Customers are required to notify NB Power when the water heater is no longer required. Customers are responsible for disconnecting the unit from the plumbing and electrical systems and for draining the tank. NB Power will remove the heater.

Installation
and Removal

NB Power is responsible for replacement of elements, thermostats, temperature and pressure-relief valves, anodes, down pipe and the adjustment of thermostat settings. NB Power replaces heaters that cannot be effectively repaired.

Maintenance

Detailed terms and conditions of NB Power's obligations and responsibilities and the Customer's obligations and responsibilities under the Electric Water Heater Service Program accompany all new water heaters.

Terms and Conditions

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