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Our commitment to New Brunswickers

We’re committed to serving our communities. As the COVID-19 situation in New Brunswick evolves, we’ll continue to adjust and expand our services accordingly, while respecting physical distancing and safety protocols.  
Find out how we’re supporting our customers, and see which services remain suspended.


Our commitment to New Brunswickers

New Brunswickers can once again benefit from our residential, commercial and industrial energy efficiency programs. Our community outreach program remains on hold. We’ll continue to do our part to contain the spread of COVID-19 by respecting physical distancing and safety protocols.  

G. Services Available to Customers

Rate Schedules and Policies Manual

G. Services Available to Customers



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Water Heater Rental

NB Power rents electric water heaters to residential, General Service and industrial Customers.

Electric water heaters are not rented for any of the following:

  • a tenant of an Apartment Building;
  • use as storage tanks connected to furnaces or stoves;
  • use as electric boilers for heating systems.


NB Power bills water heater rentals on a Customer's monthly electric bill. Seasonal Customers are billed for their rental water heaters, even when their electric service is disconnected for a part of the year.

Customer's account must be in good standing before entering into a new water heater rental agreement.


Customers are responsible for the initial installation of the water heater in New Construction, while NB Power will provide initial installation in existing construction. The installation should be such that the heater and its elements are accessible for repair or removal. Installation must be made by person(s) qualified under the regulations of New Brunswick Safety Code Services. Customers are required to notify NB Power when the water heater is no longer required. Customers are responsible for disconnecting the unit from the plumbing and electrical systems and for draining the tank. NB Power will remove the heater.

and Removal

NB Power is responsible for replacement of elements, thermostats, temperature and pressure-relief valves, anodes, down pipe and the adjustment of thermostat settings. NB Power replaces heaters that cannot be effectively repaired.


Detailed terms and conditions of NB Power's obligations and responsibilities and the Customer's obligations and responsibilities under the Electric Water Heater Service Program accompany all new water heaters.

Terms and Conditions

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disclaimer | NB Power - RSP 1 April 2013