G. Services Available to Customers

Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.

It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

Rate Schedules and Policies Manual

G. Services Available to Customers

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Water Heater Rental

NB Power rents electric water heaters to residential, General Service and industrial Customers.

Electric water heaters are not rented for any of the following:

a tenant of an Apartment Building;
use as storage tanks connected to furnaces or stoves;
use as electric boilers for heating systems.

Eligibility

NB Power bills water heater rentals on a Customer's monthly electric bill. Seasonal Customers are billed for their rental water heaters, even when their electric service is disconnected for a part of the year.

Customer's account must be in good standing before entering into a new water heater rental agreement.

Billing

Customers are responsible for the initial installation of the water heater in New Construction, while NB Power will provide initial installation in existing construction. The installation should be such that the heater and its elements are accessible for repair or removal. Installation must be made by person(s) qualified under the regulations of New Brunswick Safety Code Services. Customers are required to notify NB Power when the water heater is no longer required. Customers are responsible for disconnecting the unit from the plumbing and electrical systems and for draining the tank. NB Power will remove the heater.

Installation
and Removal

NB Power is responsible for replacement of elements, thermostats, temperature and pressure-relief valves, anodes, down pipe and the adjustment of thermostat settings. NB Power replaces heaters that cannot be effectively repaired.

Maintenance

Detailed terms and conditions of NB Power's obligations and responsibilities and the Customer's obligations and responsibilities under the Electric Water Heater Service Program accompany all new water heaters.

Terms and Conditions

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