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Our commitment to New Brunswickers

We’re committed to serving our communities. As the COVID-19 situation in New Brunswick evolves, we’ll continue to adjust and expand our services accordingly, while respecting physical distancing and safety protocols.  
Find out how we’re supporting our customers, and see which services remain suspended.




It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

As the COVID-19 situation in New Brunswick evolves, we’ll continue to adjust and expand our services accordingly. Our Commercial and Industrial energy efficiency programs, as well as our New Home Energy Savings Program are open for new registrations. The remainder of our programs remain suspended until further notice due to the in-home nature of this work.


J. Optional Facilities

Rate Schedules and Policies Manual

J. Optional Facilities



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Optional facilities are facilities required by a Customer that are different from standard distribution facilities which NB Power would normally provide. Examples of optional facilities include, but are not limited to:

  • Underground facilities, covered in Section I - Extension of Facilities - Optional Underground;
  • back lot service;
  • Residential Service Customers requesting three-phase service;
  • choice of a route different from that selected by NB Power
  • a facilities use requested by, and allocated to, the sole use of a customer, which would not normally be allocated for such use.

Optional Facilities


The optional facilities charge recovers the difference in construction costs between what NB Power normally supplies and what the Customer requests and is provided. All charges related to optional facilities are non-refundable.

The optional facilities charge equals the total cost of the facilities less the NB Power investment for the equivalent standard overhead facilities.

The NB Power investment is equal to the total estimated cost of the equivalent standard overhead facilities less any customer contribution towards those facilities.

If a Customer requests the use of materials not normally stocked by NB Power, the charges for purchase, installation and maintenance must be borne by the Customer; the Customer must also retain ownership.

As an exception to this, NB Power will contribute towards the cost of a dry type transformer an amount equal to the charge for an oil-filled transformer that would normally have been supplied.

Optional Facilities


A maintenance charge is a non-refundable contribution determined by NB Power to recover above normal operating, maintenance and replacement costs resulting from a Customer's request for optional facilities. These charges are specified in Section O - Fees and Charges, Optional Facilities Charges.

Charge for
Optional Facilities


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disclaimer | NB Power - RSP 1 September 2019