Our commitment to New Brunswickers

We’re committed to serving our communities. As the COVID-19 situation in New Brunswick evolves, we’ll continue to adjust and expand our services accordingly, while respecting physical distancing and safety protocols.

Find out how we’re supporting our customers, and see which services remain suspended.

Our commitment to New Brunswickers

New Brunswickers can once again benefit from our residential, commercial and industrial energy efficiency programs. Our community outreach program remains on hold. We’ll continue to do our part to contain the spread of COVID-19 by respecting physical distancing and safety protocols.

K. Connection of Customer Facilities

Rate Schedules and Policies Manual

RSP K-1

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NB Power's electric service is provided in the form of alternating current at a frequency of 60 Hertz (cycles per second).

The nominal service voltages are:

Standard single-phase service:

Secondary voltage:

120 volts
120/240 volts

Standard three-phase service and combination single-phase and three-phase service:

Secondary voltage:

120/208 volts, wye connected
347/600 volts, wye connected

Primary voltage, as available:

7,200/12,470 volts, wye connected
69,000 volts, phase to phase - available for Industrial Service at some locations
138,000 volts, phase to phase - available for Industrial Service at some locations

Service at any nominal voltage other than those specified above is considered to be nonstandard. Customers desiring service at nonstandard voltages provide all the necessary facilities to convert a standard service voltage to the desired utilization voltage.

Where two or more NB Power lines are available to serve the Customer's load requirements, NB Power will determine from which line service will be provided to the Customer.

Standard
Service
Voltages

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