K. Connection of Customer Facilities

Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.

It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

Rate Schedules and Policies Manual

K. Connection of Customer Facilities

RSP K-1

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NB Power's electric service is provided in the form of alternating current at a frequency of 60 Hertz (cycles per second).

The nominal service voltages are:

Standard single-phase service:

Secondary voltage:

120 volts
120/240 volts

Standard three-phase service and combination single-phase and three-phase service:

Secondary voltage:

120/208 volts, wye connected
347/600 volts, wye connected

Primary voltage, as available:

7,200/12,470 volts, wye connected
69,000 volts, phase to phase - available for Industrial Service at some locations
138,000 volts, phase to phase - available for Industrial Service at some locations

Service at any nominal voltage other than those specified above is considered to be nonstandard. Customers desiring service at nonstandard voltages provide all the necessary facilities to convert a standard service voltage to the desired utilization voltage.

Where two or more NB Power lines are available to serve the Customer's load requirements, NB Power will determine from which line service will be provided to the Customer.

Standard
Service
Voltages

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