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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.

 

 

It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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L. Use of Service


Rate Schedules and Policies Manual

L. Use of Service

RSP L-1

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NB Power reserves the right to interrupt the supply of electricity at any time.

NB Power will make reasonable efforts to notify Customers before interrupting the supply.

NB Power will make every reasonable effort to restore the supply as soon as conditions permit.

Service
Continuity and
Interruption


Electricity supplied to Customers, other than to Wholesale Customers is not to be directly resold. This does not prohibit the lease of space in a Premises, at a fixed rental rate that includes electrical service.

Prohibition of
Resale
of Electricity

With NB Power's written consent, a Customer may apportion the electricity bill for a multi-tenant premise. The metering equipment used must be approved by Measurement Canada and used solely for the purposes of apportioning the bills. NB Power reserves the right to review metered data and the apportionment of electricity costs.

Apportionment
Of Bills

The attachment to NB Power's Facilities of any electrical equipment or use of any connected equipment that causes undue fluctuations in voltage or that in any other way interferes with provision of safe, adequate and satisfactory service by NB Power is prohibited.

If the Customer uses any equipment or facility that for any reason adversely affects the quality of NB Power's service to any other Customer then, on notice from NB Power, the Customer will immediately take corrective measures as a condition of continuance of service.

Interference
with
Service

The attachment to NB Power Facilities, except with consent from NB Power, of anything including wires, cables, radio or television antenna, light fixtures, clothesline, signs, posters, underground services, etc., is prohibited.

Attachment to
NB Power
Facilities

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disclaimer | NB Power - RSP 16 March 2007