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Our commitment to New Brunswickers

We’re committed to serving our communities. As the COVID-19 situation in New Brunswick evolves, we’ll continue to adjust and expand our services accordingly, while respecting physical distancing and safety protocols.  
Find out how we’re supporting our customers, and see which services remain suspended.


Our commitment to New Brunswickers

New Brunswickers can once again benefit from our residential, commercial and industrial energy efficiency programs. Our community outreach program remains on hold. We’ll continue to do our part to contain the spread of COVID-19 by respecting physical distancing and safety protocols.  

L. Use of Service

Rate Schedules and Policies Manual

L. Use of Service


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NB Power reserves the right to interrupt the supply of electricity at any time.

NB Power will make reasonable efforts to notify Customers before interrupting the supply.

NB Power will make every reasonable effort to restore the supply as soon as conditions permit.

Continuity and

Electricity supplied to Customers, other than to Wholesale Customers is not to be directly resold. This does not prohibit the lease of space in a Premises, at a fixed rental rate that includes electrical service.

Prohibition of
of Electricity

With NB Power's written consent, a Customer may apportion the electricity bill for a multi-tenant premise. The metering equipment used must be approved by Measurement Canada and used solely for the purposes of apportioning the bills. NB Power reserves the right to review metered data and the apportionment of electricity costs.

Of Bills

The attachment to NB Power's Facilities of any electrical equipment or use of any connected equipment that causes undue fluctuations in voltage or that in any other way interferes with provision of safe, adequate and satisfactory service by NB Power is prohibited.

If the Customer uses any equipment or facility that for any reason adversely affects the quality of NB Power's service to any other Customer then, on notice from NB Power, the Customer will immediately take corrective measures as a condition of continuance of service.


The attachment to NB Power Facilities, except with consent from NB Power, of anything including wires, cables, radio or television antenna, light fixtures, clothesline, signs, posters, underground services, etc., is prohibited.

Attachment to
NB Power

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disclaimer | NB Power - RSP 16 March 2007