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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.



It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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M. Disconnection of Service

Rate Schedules and Policies Manual

M. Disconnection of Service


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In the event that a Customer has a written contract with NB Power or the terms of the applicable Rate Category fix a term of service and period for notice of cancellation, those provisions will prevail. In the event there is no written contract for service or provision for termination of service for the Customer's Rate Category, the Customer will give at least five (5) business days' notice to NB Power.


Any Customer required by contract or by the terms of the Rate Category to give notice of termination will be liable for all charges incurred as a result of the contract.

All other Customers terminating service will be liable for all applicable charges until the expiration of the five (5) day notice period or until NB Power has had reasonable opportunity to take a final meter reading.

Liability for

NB Power reserves the right to disconnect service for any of the following reasons:

  • undue interference with NB Power's electrical service to other Customers or NB Power's own equipment;
  • safety considerations including defective wiring conditions or condemned properties;
  • the Customer's refusal to grant access by NB Power personnel to NB Power Facilities and Rental Facilities for inspection, meter reading, maintenance and/or replacement of equipment;
  • at the request of authorized personnel of New Brunswick Safety Code Services
  • nonpayment of Accounts in arrears;
  • the customer does not meet one or more of NB Power's requirements for the provision of service.

Disconnection of
Service Initiated
by NB Power

Services will only be reconnected when the condition causing the disconnection has been eliminated or corrected.

Services disconnected for nonpayment will only be reconnected when satisfactory payment arrangements are made.

Reconnection of

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disclaimer | NB Power - RSP 9 August 1999