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Our commitment to New Brunswickers

We’re committed to serving our communities. As the COVID-19 situation in New Brunswick evolves, we’ll continue to adjust and expand our services accordingly, while respecting physical distancing and safety protocols.  
 
Find out how we’re supporting our customers, and see which services remain suspended.

 

 

 

It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

As the COVID-19 situation in New Brunswick evolves, we’ll continue to adjust and expand our services accordingly. Our Commercial and Industrial energy efficiency programs, as well as our New Home Energy Savings Program are open for new registrations. The remainder of our programs remain suspended until further notice due to the in-home nature of this work.

 

O. Fees and Charges


Rate Schedules and Policies Manual

O. Fees and Charges

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Service Call Fee

 

A service call fee of $48.56 is applicable to the following services:

  • Change from temporary to permanent service
  • Reconnection of service, including reconnection for Accounts disconnected for nonpayment, installations where services have been upgraded, connections that do not require installation of a service loop, and connection of services that require a meter reading only
  • If the meter is removed for testing at the Customer's request and the test results indicate the meter accuracy is within the allowable limits
  • Each addition to an existing unmetered Account.

A service call fee is not applicable to the following services:

  • Reconnection of service disconnected as a result of fire or other casualty or any incident not the fault of the Customer
  • Transfer of service under the landlord service plan.
  • Installation of area lights
  • Delivery of water heaters rented by NB Power to the Customer's Premises at the location requested by the Customer
  • Maintenance of water heaters rented by NB Power to the Customer, including blown fuses, thermostat adjustments and other changes of a minor nature
  • Additions to street lighting or traffic control light Accounts
  • Disconnection of service
  • Service to a Premises to facilitate changes of a minor nature such as meter removal for replacement of siding.








   

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disclaimer | NB Power - RSP 1 August 2018