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NB Power restoration update


Fredericton, N.B. – NB Power is working around the clock to restore power to the remaining approximately 16,000 customers who have been knocked off line by the most damaging series of winter storms to hit the utility in more than a decade.

At the height of the storm, more than 54,000 customers were impacted and NB Power, with support from Nova Scotia Power, Maritime Electric, Saint John Energy, Edmundston Energy and independent power line contractors, will continue to work until all power is restored.

On Friday, approximately 190 crews focused efforts on areas that have been out of power for the longest, and areas with safety concerns, in addition to areas that can get the most customers online. Greater St. Stephen and Rothesay areas continue to be the areas that are hardest hit by these outages.

NB Power is working toward reconnecting the great majority of customers by end of day Tuesday December 31, however changing weather conditions and challenging working conditions could delay progress. Customers can check the website for estimated restoration times in specific areas. These times are updated daily.

"We understand the difficulty many of our customers are facing following this prolonged outage and rest assured we are working as quickly and safely as we can to restore power," said Gaetan Thomas, President and CEO of NB Power. "These storms have had an extraordinarily punishing effect on our system and we are working through very complicated challenges to get it up and running again. We ask for our customers continued patience as we work to restore their power."

Due to fallen trees and heavy snow, are crews are finding many areas difficult to access in order to do repairs, which is leading to further delays. Some crews are resorting to alternative transportation, including snowmobiles, to access the hardest hit areas.

Since Monday, crews have restored power to nearly 100,000 customers. Many customers have lost power more than once during these storms.

The Canadian Red Cross in New Brunswick is operating warming centres in affected areas where those in need can access food, water warmth and rest. For more information, please call 1-800-222-9597

Customers who are without power are encouraged to unplug appliances and turn down their heat to avoid load issues when the power is restored. They are also reminded to keep heat sources clear of objects to be safe when the power comes back on.

In addition, customers who are using an alternative heat source should take care to ensure it is properly vented and being operated according to the manufacturers' instructions for their own safety. Customers with questions about their own situation can call our customer care line at 1-800-663-6272.

ON CALL MEDIA CONTACT: 506-458-2345 .