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NB Power Restoration Update

2013-12-29


Fredericton, N.B. – More than 250 power line and tree trimming crews are battling challenging weather and working conditions to restore power to approximately 4,400 customers who remain off line following the most damaging series of winter storms in recent history.


Since Monday, crews have restored power to more than 83,000 customers, nearly one quarter of the utility's customer base, with many losing power multiple times throughout the week. Nearly 4500 kilometres of primary power lines, or about 24 per cent of the utility's transmission and distribution system, was damaged by the storms.


On Sunday, NB Power crews were assisted by contractors from New Brunswick, and crews from Nova Scotia Power, Maritime Electric, Saint John Energy, Edmundston Energy and the North Atlantic Mutual Assistance Group out of New England.


"We greatly appreciate the help we're getting from our neighbours during this difficult time." said Gaetan Thomas, CEO and President of NB Power. "This is the largest number of crews we've had working in the field since the storms hit seven days ago. We are making good progress toward our goal of having customers reconnected by the New Year. We continue to be humbled and profoundly appreciative of the patience our customers are showing as we work through one of the toughest times in our utility's history."


Greater St. Stephen and Rothesay areas continue to be the areas that are hardest hit by these outages. The Canadian Red Cross in New Brunswick is operating warming centres in affected areas where those in need can access food, water warmth and rest. For more information, please call 1-800-222-9597. Customers who are without power are encouraged to unplug appliances and turn down their heat to avoid load issues when the power is restored. They are also reminded to keep heat sources clear of objects to be safe when the power comes back on.


In addition, customers who are using an alternative heat source should take care to ensure it is properly vented and being operated according to the manufacturers' instructions for their own safety. Customers with questions about their own situation can call our customer care line at 1-800-663-6272.


ON CALL MEDIA CONTACT: 506-458-2345 .