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Crews on track to meet 99 per cent restoration target


Fredericton, (N.B.) - Power line and tree trimming crews made significant progress restoring tens of thousands of customers affected by the Nor'easter that swept through southern New Brunswick on Wednesday and Thursday. NB Power is on track to meet the target of restoring 99 per cent of customers by Friday evening.

The heavy snow, ice pellets and winds caused tree branches to connect with power lines, affecting 52,000 customers at the peak of restoration. Nearly 95 per cent of those customers had power restored within 24 hours.

The small number of customers who may be without power beyond Friday are mostly individual customer outages, seasonal properties or those with damage to their electrical entrances. Attempts will be made to contact those customers directly.

"NB Power infrastructure performed very well during this weather event, with no blown transformers and just two broken poles. We are starting to see the benefit of the enhanced tree trimming programs in many parts of the province," said Chief Technical Officer and VP of Engineering, Tony O'Hara. "These outages were mostly branches on lines, and very few examples of large downed trees or downed wires."

Approximately 90 NB Power and contract crews (approx. 200 people), including crews from Edmundston Energy, Saint John Energy, Maritime Electric and Nova Scotia Power, are working on the restoration effort. Crews were relocated Wednesday to make sure they were in place prior to the storm and they are being relocated as the conditions warrant.

Customer service representatives also visited warming centres in some affected areas to answer customer questions and hear concerns. This effort was focused in areas where the outage numbers are greatest.

Estimated restoration times are available on our website for customers affected by Wednesday night's storm.

Customers are reminded to stay safe, and not to approach downed lines. For more outage-related safety tips please visit our Be Prepared page.

MEDIA CONTACT: Marie-Andrée Bolduc, Communications, (506)478-4918 or