Skip to main content
Search Menu


Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.



It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

Read more



Celebrate National Electricity Month with NB Power


Fredericton, N.B. –  NB Power is joining utilities across Canada this June to celebrate our energy future with a series of events across the province as part of the Canadian Electricity Association’s National Electricity Month.

“This is a wonderful opportunity to talk face to face with our customers and learn more about how we can serve them better,” said Gaëtan Thomas, President and CEO. “We work every day to help our customers use less energy and save money on their monthly bills. This month, we’ll be sharing more with our customers about some of the new energy efficiency programs and services that are coming soon to help them stop paying for electricity they don’t need.”

During these events, NB Power will promote energy safety, discuss existing energy saving products and services and showcase new energy options being researched and tested in New Brunswick through pilot projects.  

Join us during National Electricity Month at the following events in New Brunswick:

June 9, Saint John, 11 am to 2 pm

In partnership with Saint John Energy on the Saint John boardwalk, we’ll showcase new products and services and offer tours of our mobile energy lab.

June 23, Fredericton, 11 am to 2 pm

Drop by NB Power Head Office for conversation and a tour of the products and services lab at 527 King Street

June 30, Grand Falls, 9 am to 4 pm

Join NB Power and the Town of Grand Falls at the Malabeam Tourist Information Centre, 25 Chemin Madawaska, for an open house about the Grand Falls Generating Station and how you can stay safe in the gorge this summer.

June 20 to June 30

Follow us on Facebook and Twitter to Ask an Expert about your home insulation needs and learn how NB Power can help make your home snug for the winter.

The Canadian Electricity Association declared June as National Electricity Month. Electricity is the backbone of the Canadian economy – it powers everything from household appliances to medical technology, smart phones, and computers to bank machines, businesses, and stores. By allowing consumers to see how the system works first-hand, CEA hopes to foster a national conversation on the value of electricity, stimulating and informing the discussion about the choices that need to be made today if Canada is to maintain a reliable, affordable, and sustainable electricity grid. For more information, visit  

MEDIA CONTACT: Meghan Gerrish, Communications, (506) 458-4219