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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.

 

 

It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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News

Energy and Utilities Board accepts NB Power’s recommended customer class cost allocation methodology

2016-05-17


Fredericton, N.B. – The EUB has accepted NB Power’s proposed cost allocation methodology. This is a significant step towards better allocating costs to different customer rate classes which will help promote greater fairness among the rate classes. The decision can be found on the EUB’s website.  

NB Power will file this fall a revised class cost allocation study and will propose differential rate increases to take effect April 1 of 2017. 

The EUB has also asked NB Power to file a proposal by June of 2017 on the seasonal allocation of costs to the customer classes along with a corresponding rate design strategy.

 

MEDIA CONTACT: Marie-Andrée Bolduc, NB Power Communications, (506) 458-3212, mbolduc@nbpower.com