Skip to main content
Search Menu

 

Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.

 

 

It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

Read more

 

News

Energy and Utilities Board submits written decision on rate increase

2016-07-04


Fredericton, N.B. – The Energy and Utilities Board (EUB) has rendered its written decision regarding the 2016/17 rate increase application made by NB Power. On Thursday June 30, the EUB approved a revised rate increase of 1.66 per cent across all customer classes effective July 1, 2016. The decision follows four days of public hearings conducted in May 2016 during which NB Power responded to detailed questions about the utility’s rationale for the rate increase from EUB members, public and private interveners and members of the public. The written decision is available on the EUB website.

MEDIA CONTACT: Deborah Nobes, Communications, 506-458-4838 or dnobes@nbpower.com.