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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.



It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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NB Power pursues debt repayment, improved reliability with rate increase


Fredericton, N.B. – NB Power will continue paying down debt and investing in reliability through infrastructure improvements, tree trimming, climate change adaptation and smart grid technology with a 1.63 per cent rate increase approved by the Energy and Utilities Board (EUB).

The new rate is expected to take effect on July 1, 2016, pending EUB approval of NB Power’s revised rate schedule.

The EUB approved the uniform rate increase across all customer classes on Monday June 27, 2016. This new rate will represent less than $4 per month for the average New Brunswick family. 

“We know any increase can be difficult for New Brunswick families and we are committed to reducing the impact to our customers through energy efficiency programs. Our plan includes rebates and investments in programs that can give customers more control of their monthly bills, and help them stop paying for electricity they don’t need,” says Darren Murphy, Chief Financial Officer and Vice-President of Corporate Services. “In addition, we have a responsible and transparent plan to protect our customers from future challenges by cutting costs and paying down debt.”

NB Power has made a consistent effort to keep rates low and stable over the last few years. Even with this increase, NB Power has among the lowest electricity rates in Atlantic Canada.

As mandated in the legislation, NB Power is required to appear before the EUB every year to present its corporate objectives and long term financial commitments.

MEDIA CONTACT: Deborah Nobes, Communications, 506-458-4838 or