Skip to main content
Search Menu


Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.



It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

Read more



NB Power pursues grid reliability and debt repayment with rate request


Fredericton N.B. – NB Power will map out its plan to improve performance, customer service and grid reliability in a hearing with the New Brunswick Energy and Utilities Board (EUB) this week.

The utility is requesting a rate increase of approximately $4 per month for the average New Brunswick family that would maintain NB Power's residential rates as the lowest in Atlantic Canada. This request represents an increase of 2 per cent across all customer classes.

“Reliability, performance and debt repayment are top of mind for NB Power's everyday operations. This increase is part of a long-term strategic plan that ensures we can provide our customers with the safe, reliable electricity they depend on to power their lives,” said Darren Murphy, Chief Financial Officer and Vice-President Corporate Services. “While we understand that any cost increases can be difficult, we are committed to a balanced approach that includes investing in continued reliability through infrastructure, renewable energy production, vegetation management programs and the development of smart technology, while paying down our debt and continuing to offer low and stable rates to our customers.”

As part of the hearing, the EUB will also hold a public session on Tuesday, May 10, 2016 at the Delta Brunswick, 39 King Street, Saint John, NB at 6:00 p.m. NB Power welcomes these sessions as it proves to be a wonderful way for the Utility and the EUB to learn more about what customers care about and how to better improve the business to their benefit.

For further information on the public session, please contact the EUB at 1-866-766-2782 or by email at

MEDIA CONTACT: Brent Staeben, Communications, 506-458-4406 or