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NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.



It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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Public Advisory - NB Power replaces aircraft safety markers on high voltage Transmission lines


Fredericton, N.B. – NB Power will be conducting important maintenance work on two high voltage transmission lines in the Mactaquac and Madawaska area by replacing safety markers that warn low-flying aircraft of the location of the lines.

“This is an important part of the regular maintenance on our transmission lines,” said Tony O’Hara, NB Power’s Chief Technology Officer and Vice President of Engineering. “We will be using a helicopter to replace these markers that make the high voltage lines very visible to aircrafts flying in the area so they are able to maintain a safe distance.”

Approximately 25 markers will be replaced on the line that crosses over the Saint John River in the Mactaquac and in the Saint-Jacques area. This work is not expected to cause any power interruptions for customers. However, short traffic delays are expected in Northwest New Brunswick. 

Four of the markers are located where the transmission line crosses the Trans-Canada Highway in the Saint-Jacques area. As a result, traffic on Highway 2, the Trans-Canada Highway, will be stopped four times – twice on the eastbound lanes, and twice on the westbound lanes, for about 20 minute at each location between 10 a.m. and 2 p.m. on Thursday, April 28th.

“NB Power has been working with Brun-Way who maintains the Trans-Canada Highway and representatives will be on site while the work is being performed to assure the safety of motorists and all those involved. We apologize for any inconvenience this may cause and we thank everyone for their cooperation,” said O’Hara.

Media contact: Marie-Andree Bolduc, NB Power Communications, 506 458-3212 or