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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.



It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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NB Power seeking licence renewal for the Point Lepreau Nuclear Generating Station


Fredericton, N.B. – The process to renew the Power Reactor Operating Licence (PROL) for the Point Lepreau Nuclear Generating Station (PLNGS) is underway.

In June 2016, NB Power applied for a five-year PROL issued by an independent federal nuclear regulator, the Canadian Nuclear Safety Commission (CNSC). The current PROL expires in June 2017. NB Power is preparing for a two-part public hearing process which begins in early 2017. The hearings will be open to the public and streamed live on the CNSC website.

To engage the public about this regulatory process, NB Power is hosting a Public Information Session on Tuesday, November 29, 2016, from 6:00 p.m. to 8:00 p.m. The event will be held at the Dipper Harbour Fire Hall (1270 Route 790, Dipper Harbour, NB).

"The session will provide community members, interested stakeholders and the public opportunities to speak with members of our team to learn about the programs in place to ensure safe, reliable operation of the Station," said Brett Plummer, Site Vice President and Chief Nuclear Officer. "In the coming months, as part of the licence renewal process, we will be demonstrating to the regulator that PLNGS continues to operate safely, meeting or exceeding the requirements of the Nuclear Safety and Control Act, to protect our staff and the public. This session is our opportunity to share our improvements and performance results with New Brunswickers before the hearings, and gain valuable insight from the public."

Part 1 of the hearing will occur on January 26, 2017, in Ottawa, ON. It will involve presentations from NB Power and CNSC staff to the CNSC Commission. Commission Members will question both parties about the information that was submitted and presented.

Part 2 of the hearing will occur May 10-11, 2017,in Saint John, NB. The Commission Members will continue the hearing process with participation from NB Power and CNSC staff. During Part 2, registered intervenors will have an opportunity to make presentations to the CNSC Commission.

The public are encouraged to get involved in the regulatory process and are able to register with the CNSC to participate as an intervenor until March 27, 2017. Visit the CNSC website to learn more.

 Paul Doucet, Communications, (506) 654-0911 or