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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.



It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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NB Power to install a safety boom above the Mactaquac Dam


Fredericton, N.B. – NB Power is installing a safety boom above the Mactaquac dam to keep boaters and swimmers safe. The installation will take place during the week of May 16 when divers will attach the boom to the anchors that were installed last fall.

“The river current changes quickly above and below the dam,” says Marcel Chasse, NB Power Hydro Manager. “We want to keep people safe while they’re enjoying the Saint John River by having safety measures in place to identify areas where water currents are strong enough to capsize a small pleasure craft.”

The boom will be located just upstream of the generating station, near the bridge crossing, and will prevent boaters from approaching the strong currents and fast-moving water that can occur near the facility.

NB Power has also installed signage, booms and buoys, fencing, video cameras and audible alarms at all hydro facilities, along with a portage route for kayakers and canoeists at the Beechwood Dam to help protect the public and raise awareness about the dangers on the water near hydro facilities.

“Those who enjoy the river systems need to be aware of the hazards to help prevent accidents,” says Chasse. “NB Power is working to have improved safety measures in place at all hydro facilities to help protect the public.”


MEDIA CONTACT: Meghan Gerrish, Communications, (506) 458-4219