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Our commitment to New Brunswickers

We’re committed to serving our communities. As the COVID-19 situation in New Brunswick evolves, we’ll continue to adjust and expand our services accordingly, while respecting physical distancing and safety protocols.  
Find out how we’re supporting our customers, and see which services remain suspended.


Our commitment to New Brunswickers

New Brunswickers can once again benefit from our residential, commercial and industrial energy efficiency programs. Our community outreach program remains on hold. We’ll continue to do our part to contain the spread of COVID-19 by respecting physical distancing and safety protocols.  


NB Power warns customers of telephone scam


Fredericton N.B – NB Power is advising customers to be on alert for fraudulent phone calls from individuals posing as NB Power employees. NB Power has received a few reports from customers who have received calls from individuals asking customers to make urgent payments by money order to avoid having their power disconnected. 

Customers who receive calls from individuals making these claims are strongly encouraged to report the incident immediately to their local police force, the RCMP or the Canadian Anti-Fraud Centre at 1- 888- 495- 8501 or

NB Power also reminds customers to be cautious when receiving phone calls requesting their financial information, or offering products and services. If you doubt you are speaking with an NB Power employee, contact NB Power toll-free at 1- 800- 663- 6272 or by email at


MEDIA CONTACT: Marie-Andrée Bolduc, NB Power Communications, (506) 458-3212,