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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.



It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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Point Lepreau Nuclear Generating Station Update


Fredericton, N.B. –  Point Lepreau Nuclear Generating Station has reconnected to the provincial grid and over the next two days will finish powering up and once again be producing 660 MW of emission-free power. The Station was taken offline April 1 to perform regularly scheduled maintenance. The project coincided with seasonal increases in Saint John River water flows producing additional energy in the hydro system and with lower seasonal electricity demand which helped offset the loss of Point Lepreau’s contribution to provincial energy needs.

“Investing in ongoing maintenance at the Point Lepreau station is essential to ensuring its continued safe operation and to maximizing the value and lifespan of this vital energy asset for New Brunswickers,” said Gaëtan Thomas, President and CEO. “This outage was a massive and complex undertaking for our staff and contractors and I’m very proud that it was completed with excellent employee and contractor safety, and environmental protection.”

Significant improvements on the conventional side of the plant were completed including the replacement of two low pressure turbine rotors, and the installation of new switchyard equipment that will result in nearly $3 million per year in cost savings and enhanced grid reliability. On the nuclear side, workers conducted a variety of repairs, modifications and inspections on multiple systems including the primary heat transport system.

Maintenance work like this is a normal part of the complex workings of a nuclear station’s life cycle. More than 600 contractors and tradespeople from across the province supported NB Power staff over the 72 day outage; three weeks beyond the expected duration. They undertook approximately 15,000 planned technical maintenance activities on both the conventional and nuclear components of the Station during the outage.

There are no net capacity factor results to report for the months of April and May as the Station was offline.

About Point Lepreau Nuclear Generating Station

The Point Lepreau Nuclear Generating Station is a 660 megawatt (net) nuclear generating station and a base load contributor to the New Brunswick electrical grid. It produces enough non-emitting electricity to power more than 333,000 homes per year and is a foundational piece of both our domestic energy supply and our export sales. Point Lepreau is a major component of the generating assets that will contribute to the provincial goal of having as much as 75 per cent of the electricity used in New Brunswick coming from clean, renewable or non-emitting sources by 2020.

MEDIA CONTACT: Brent Staeben, Communications, (506) 458-4406