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NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.



It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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Point Lepreau Nuclear Generating Station Update


Fredericton, N.B. – On April 1, the Point Lepreau Nuclear Generating Station (PLNGS) will be taken offline for approximately seven weeks to complete regularly scheduled maintenance.  This planned maintenance will coincide with seasonal increases in water flows in the hydro system and with lower seasonal electricity demand to help offset the loss of Point Lepreau’s contribution to provincial energy needs. 

“Investing in ongoing planned maintenance at Lepreau is essential to getting the most in the long run out of this vital energy asset for New Brunswickers,” said Gaëtan Thomas, President and CEO. “Lepreau has performed exceptionally well again this winter in providing New Brunswickers with the heat and comfort they required and our responsibility is to ensure that we maximize the life of the station so that our customers continue to enjoy some of the most competitive energy rates in North America.”

More than 600 contractors and tradespeople from across the province will support NB Power in performing approximately 13,000 planned technical maintenance activities on both the conventional and nuclear components of the station during the outage. 

On the conventional side of the station, the major projects include modifications to the Lepreau switchyard, which is the complex substation that connects the nuclear generating station to the New Brunswick electrical grid. This work will improve the reliability of the electrical system and is projected to save the company up to $3 million annually.  Conventional work also includes replacement of two low pressure turbine rotors, and general maintenance and inspections work.  On the nuclear side, workers are preparing to conduct a variety of repairs, modifications and inspections on multiple systems including the primary heat transport system.

“This is a significant amount of work that could only be completed with a substantial influx of skilled tradespeople who we’re very pleased to employ for this maintenance project.  Together, we’ll be focused on ensuring high standards for safety and quality which will improve equipment reliability and predictability of performance at the station.”

This work has been coordinated with maintenance schedules at other generating stations throughout the province and will coincide with the increase in hydro electricity from the spring melt on the Saint John River. This will help ensure the lowest financial impact to the utility and ensure NB Power meets the ongoing electricity requirements of its customers.

About Point Lepreau Nuclear Generating Station

The Point Lepreau Nuclear Generating Station is a 660 megawatt (net) nuclear generating station and a base load contributor to the New Brunswick electrical grid. It produces enough non-emitting electricity to power more than 333,000 homes per year and is a foundational piece of both our domestic energy supply and our export sales. Point Lepreau is a major component of the generating assets that will contribute to the provincial goal of having as much as 75 per cent of the electricity used in New Brunswick coming from clean, renewable or non-emitting sources by 2020.

MEDIA CONTACT: Paul Doucet, Communications, (506) 659-7774