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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.




It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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Funding offered to small businesses for energy efficient lighting upgrades


MIRAMICHI, N.B. - NB Power is helping small business and commercial building owners save energy and money with a new incentive program for energy efficient lighting upgrades.

The Small Business Lighting Program offers eligible businesses targeted advice and financial incentives for upgrades to lighting systems and controls. Lighting can be a significant portion of the electricity bill for a small business and, through this program, business owners can get up to $7,500 in incentives.

“Small businesses are important to New Brunswick’s economy,” said president and CEO, Gaëtan Thomas. “NB Power is proud to develop this program to help lower costs and improve the bottom line for hundreds of local entrepreneurs. Not only does the program offer incentives but, year over year, the cost savings from these upgrades will help to ensure that these enterprises continue to do business and provide jobs in New Brunswick.”

This is the second energy efficiency program for commercial businesses and, along with the Commercial Buildings Retrofit Program, it is aimed at helping businesses eliminate energy waste and improve profitability by reducing energy and maintenance costs. "Our government is committed to helping small businesses succeed in New Brunswick,” said Bill Fraser, Minister of Transportation and Infrastructure, on behalf of Energy and Resource Development Minister, Rick Doucet. “This program will help business owners lower energy costs, create a more productive work environment, a better customer experience and reduce the time and costs for lighting system maintenance.”

Businesses in New Brunswick with energy consumption less than 100,000 kilowatt hours a year may be eligible. To determine eligibility and to begin the program, business or building owners can visit for complete program details or call 1-800-663-6272 and press 5.

With the launch of the Small Business Lighting Program, NB Power now has six energy efficiency programs which include the Home Insulation Energy Savings Program, the Commercial Buildings Retrofit Program, the Low Income Energy Savings Program, the Home Energy Report Program, as well as the Smart Habits Rebate Program, which will be offering in-store rebates this October and November.

These energy efficiency programs have provided customers with approximately $13 million in incentives for upgrades since April 2015, resulting in more than $45 million in spin off benefits as home and business owners have purchased materials and hired local contractors to complete the work.

Investments in energy efficiency programs are part of NB Power’s long term strategy to build a stronger, smarter power grid, and provide customers with more ways to save energy, time and money. These investments will also help ensure New Brunswickers have clean, reliable energy at stable prices for generations to come.


MEDIA CONTACT: Tracey Somers, Communications, (506) 639-8951