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NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.




It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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Home Energy Report program helps New Brunswickers save $1.27 million in energy costs


Fredericton, N.B. –  NB Power residential customers have saved more than $1.27 million by making small changes in their energy habits since the Home Energy Report program was launched in January of this year. Customers have saved approximately 11.8 GWh of energy since the program was introduced – enough electricity to power approximately 700 homes for a year.

NB Power’s Home Energy Report helps customers understand how their household electricity use compares to other similar homes, giving homeowners a benchmark for their electricity use as well as personalized tips to help save energy. Energy and financial savings are determined using industry best practices for the evaluation, measurement and verification of residential behaviour-based energy efficiency programs.

Recipients can also go online to customize information about their homes and receive more accurate comparisons and personalized energy tips. The easy-to-use Home Energy Report website allows homeowners to track energy usage over time, compare it to nearby similar homes, understand the impact of weather, and get tips for saving energy and planning energy efficiency upgrades.

“The Home Energy Report program provides our customers with the information they need to make informed choices about how they use energy in their homes,” said Michel Losier, Executive Director for Efficiency Services at NB Power. “We’re thrilled to see the results demonstrating our customers have achieved real savings on their monthly bills.”

To continually improve the customer experience and in response to customer feedback, several updates have been made to the Home Energy Report program. Customers are now receiving their reports bi-monthly and an email option for reports will be available by early 2018. Customers are also encouraged to update their household profile online to ensure their home comparisons are as accurate as possible.

In addition to the Home Energy Report, NB Power offers a comprehensive suite of energy-efficiency programs, including the Home Insulation Energy Savings Program, a Commercial Buildings Retrofit Program, the Low Income Energy Savings Program, as well as in-store Smart Habits rebates on energy-efficient products which will be offered this fall during the months of October and November.

Information on the Home Energy Report and all of NB Power’s efficiency programs can be found online.

Media contact: Tracey Somers, communications (506) 639-8951,