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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.



It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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NB Power activates storm response in advance of severe weather


NB Power is closely monitoring the winter snowstorm forecast to bring heavy snowfall and high winds into southern and central New Brunswick Sunday evening through Monday. 

In preparation for potential weather-related power outages, NB Power has secured contractor crews to support its regular complement of resources and is moving them into place ahead of the storm along with damage assessment teams and logistical staff so they will be ready to respond as soon as it is safe to do so. Given the amount of snow predicted, travel may be difficult, complicating early response.

 NB Power is also opening its Provincial Command Centre Sunday evening to monitor conditions and review response plans as the weather develops. Customers are reminded to prepare now as well. Some tips include having an emergency kit that includes flashlights, a battery-powered radio and fresh water, ensuring backup generators are installed properly outdoors and charging mobile devices. If you lose power, turn off and unplug electrical equipment, such as televisions and computers to prevent damage when power is restored. If you lose power, please report your outage to NB Power on our mobile site or by calling our customer contact centre at 1-800-663-6272.In situations where there are multiple power outages, we restore power in phases to ensure places like hospitals can stay open before we work in other areas. Larger outages on transmission lines and in substations are restored ahead of smaller outages to restore electricity to the greatest number of customers. 

Media contact: (506) 458-2345