Skip to main content
Search Menu

Our commitment to New Brunswickers

We’re committed to serving our communities. As the COVID-19 situation in New Brunswick evolves, we’ll continue to adjust and expand our services accordingly, while respecting physical distancing and safety protocols.  
Find out how we’re supporting our customers, and see which services remain suspended.


Our commitment to New Brunswickers

New Brunswickers can once again benefit from our residential, commercial and industrial energy efficiency programs. Our community outreach program remains on hold. We’ll continue to do our part to contain the spread of COVID-19 by respecting physical distancing and safety protocols.  


NB Power activates storm response in advance of severe weather


NB Power is closely monitoring the winter snowstorm forecast to bring heavy snowfall and high winds into southern and central New Brunswick Sunday evening through Monday. 

In preparation for potential weather-related power outages, NB Power has secured contractor crews to support its regular complement of resources and is moving them into place ahead of the storm along with damage assessment teams and logistical staff so they will be ready to respond as soon as it is safe to do so. Given the amount of snow predicted, travel may be difficult, complicating early response.

 NB Power is also opening its Provincial Command Centre Sunday evening to monitor conditions and review response plans as the weather develops. Customers are reminded to prepare now as well. Some tips include having an emergency kit that includes flashlights, a battery-powered radio and fresh water, ensuring backup generators are installed properly outdoors and charging mobile devices. If you lose power, turn off and unplug electrical equipment, such as televisions and computers to prevent damage when power is restored. If you lose power, please report your outage to NB Power on our mobile site or by calling our customer contact centre at 1-800-663-6272.In situations where there are multiple power outages, we restore power in phases to ensure places like hospitals can stay open before we work in other areas. Larger outages on transmission lines and in substations are restored ahead of smaller outages to restore electricity to the greatest number of customers. 

Media contact: (506) 458-2345