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NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.



It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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NB Power enhances home insulation energy saving program


Fredericton, N.B. – If your home is heated with electricity, NB Power is making it easier for you to get incentives to make it more energy efficient.

Owners of electrically heated homes in New Brunswick can now participate in the Home Insulation Energy Savings Program by arranging a home energy evaluation for only $99 plus HST. Program participants who do a major insulation upgrade are now also eligible for a $500 bonus for each ductless heat pump installed. In addition to helping homeowners, the program also provides opportunity for New Brunswick contractors.

“We are very pleased to help homeowners better manage their energy bills,” said Lori Clark, senior vice-president of operations at NB Power. “We’ve seen the impact of efficiency incentives in significant savings for customers. Since we took on the mandate of Efficiency NB in 2015 we’ve helped almost 16,000 homeowners and businesses save over $16 Million on their electricity bills.  These energy efficiency projects have also injected over $44 million into the New Brunswick economy through the purchase of materials and services.”

The Home Insulation Energy Savings Program was launched in 2015 and has helped hundreds of homeowners save, on average, $700-$1000 annually on their energy costs. Participants are also getting, on average, $1,800 back in incentives from NB Power to help them pay for their upgrades. Most can recoup the cost of their investment in three to five years.

The first step in the program is a home energy evaluation which will identify the areas for improvements and allow NB Power to provide the homeowner with a report which details the recommended upgrades, and estimates the homeowner’s eligible incentives.  The cost for the evaluation has been reduced to $99 from $210– effective August 1.  Most homeowners will also be eligible to receive close to $100 worth of free energy saving products, such as LED bulbs, water efficient showerheads and hot water pipe wrap, as an additional bonus to program participation.

Full details are available at or by calling 1-800-663-6272.

NB Power has a number of other energy efficiency programs for homeowners and business owners. More information on the programs can be found at


MEDIA CONTACT: Marc Belliveau, communications NB Power, 506-458-4203 or