Skip to main content
Search Menu


Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.



It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

Read more



NB Power files rate application that will improve options for customers, and strengthen cybersecurity


Fredericton, N.B. – NB Power today filed a rate application with the Energy and Utilities Board which, if approved, will help the utility to better service its debt obligations and continue on a path to improve customer service, invest in new technologies, increase renewable energy projects, and strengthen cybersecurity.

The average rate increase application is for 2%, amounting to an extra $4 a month for the average household in New Brunswick.

“We recognize that any rate increase can be a challenge for our customers. That’s why we are continuing to drive costs out of our business through continuous improvement while helping customers reduce their energy use”, said Darren Murphy, Chief Financial Officer and Senior Vice President Corporate Services. “Modest increases now will ensure we are in a position to invest in a sustainable future to protect our customers over the long term.”

If the Energy and Utilities Board approves the application, New Brunswick would still have the lowest electricity rates in the Maritime provinces.

The application also includes a proposal to develop an Advanced Metering Infrastructure, or AMI.

AMI, a well-established and safe technology with 10 million meters in use in Canada and 50 million in use in the U.S., will help improve the efficiency, reliability and security of our power grid.

“The Advanced Metering Infrastructure technology allows two-way communication with customers, giving them a more complete picture of their energy usage,” Murphy said. “ It will also allow NB Power to pinpoint outages very quickly without customers having to notify us, providing a greater ability to restore power more quickly. “

A hearing on the rate application with the Energy and Utilities Board is expected to be held in February of 2018.

MEDIA CONTACT: Marc Belliveau, Communications, (506) 458-4203 or