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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.



It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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NB Power issues first quarter financial and operating results


Fredericton, N.B. –  NB Power is anticipating another positive year as the first quarter of 2017-2018 finishes with net earnings of $23 million for the three-month period, with an additional $14 million in debt reduction. Full details of NB Power’s quarterly financial and operating highlights are available in the report.

Operational highlights for the quarter include:

  • In June 2017, the Canadian Nuclear Safety Commission (CNSC) granted NB Power a five-year operating license for Point Lepreau Nuclear Generating Station. The decision came after a two-part public hearing process that confirmed NB Power has the necessary safety measures and equipment in place to protect the public, employees and the environment.
  • NB Power invited all New Brunswickers to contribute ideas to the Integrated Resource Plan (IRP) 2017 through an online survey and series of community conversations in April and May 2017. The IRP will be provided to the Government of New Brunswick and filed with the New Brunswick Energy and Utilities Board in the fall of 2017.
  • NB Power and a subsidiary of TransAlta Renewables Inc. (“TransAlta”) have reached an agreement to add 17.25 MW of wind generating capacity at its existing Kent Hills site.

The information provided in this quarterly report includes year-over-year financial variances for the year-to-date (April to June). The financial information contained in the report has not been audited, and it contains financial estimates that are subject to change.

MEDIA CONTACT: Deborah Nobes, Communications, (506) 458-4838 or email: