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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.




It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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NB Power issues second quarter financial and operating results


Fredericton, N.B. – NB Power’s operating earnings were $116 million for the first six months of the 2017-2018 fiscal year. During the same period it reduced its debt by $17 million. Full details of NB Power’s quarterly financial and operating highlights are available in the report.

Operational highlights for the quarter include:

  • In August, NB Power released its 2017 Ice Storm Review Lessons Learned Report. NB Power identified areas where it can improve its operations in order to improve emergency preparedness in major weather events, following an internal and provincial review of the Ice Storm that occurred in the winter of 2017.
  • In August, NB Power commissioned two more fast-charging stations along the Trans-Canada Highway in Woodstock and Prince William giving electric vehicle drivers more options for recharging in New Brunswick, bringing to eight the number of fast charging stations in the province.
  • NB Power residential customers have saved more than $1.27 million by making small changes in their energy habits since the Home Energy Report program was launched in January of this year. Customers have saved approximately 11.8 GWh of energy since the program was introduced – enough electricity to power approximately 700 homes for a year.
  • NB Power signed an agreement to buy about 6,000 megawatt hours of power each year for the next 20 years from the Chaleur Regional Services Commission. The electricity will be produced from biogas at the Commission’s landfill operation in Allardville.
  • Owners of electrically heated homes in New Brunswick can now participate in NB Power’s Home Insulation Energy Savings Program by arranging a home energy evaluation for only $99 plus HST. Program participants who do a major insulation upgrade are now also eligible for a $500 bonus for each ductless heat pump installed.

The information provided in this quarterly report includes year-over-year financial variances for the year-to-date (April to September). The financial information contained in the report has not been audited, and it contains financial estimates that are subject to change.

MEDIA CONTACT: Marc Belliveau, Communications, (506) 458-4203 or email: