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NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.



It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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NB Power launches home energy reports for residential customers


Fredericton, N.B. – NB Power is helping its customers save money and energy with access to a new personalized home energy report tool. It will help people better understand their energy use, as well as get personalized insights, energy-saving tips and advice on how to get the most from their energy-efficiency investments.

“The first step to a clean energy future in New Brunswick is helping homeowners understand how they use energy every day, and helping them to use less,” said Gaëtan Thomas, president and CEO of NB Power. “We are providing every one of our customers with an energy-efficiency tool that will help them to stop paying for energy they do not need, help them to save money, and reduce their carbon footprint.”

The Home Energy Report pairs behavioural science with energy data analytics to show customers how their household energy use compares to that of similar nearby homes. The utility says the methodology is proven, and has been accepted by energy regulators in jurisdictions similar to New Brunswick.

The program was developed by Opower, a division of Oracle Utilities and a global leader in customer engagement for energy-efficiency programs. Opower works with more than 100 utilities worldwide to provide reports to about 50 million households.

“We are thrilled to help NB Power take advantage of innovative new customer engagement tools,” said Alex Laskey, president and co-founder of Opower. “Investing in the service experience is the mark of a truly cutting-edge utility, and Opower is glad to help NB Power fulfill this commitment to customers.”

Residential customers will have access to the program through their NB Power online account. Through an easy-to-use web portal, customers will be able to track their usage over time, compare it to nearby similar homes, understand the impact of weather, and get suggestions for changing behaviours and planning for investments in energy upgrades. A randomly selected group of 125,000 customers will also receive a printed Home Energy Report by mail on a bimonthly basis beginning later this month.

“Tangible energy information will help us all understand how, and when, we use energy,” said Lois Corbett, executive director of the Conservation Council of New Brunswick. “When we have that information, two magic things happen: we become more sensitive to the need to conserve, and we can take action to reduce our bills. We know that when New Brunswickers use this great information, they will grow their own energy literacy and play an active part in developing a cleaner energy future.”

Along with the new Home Energy Report, NB Power offers a number of energy-efficiency programs, including the Home Insulation Energy Savings Program, a Commercial Buildings Retrofit Program, the Low Income Energy Savings Program, as well as in-store Smart Habits rebates on energy-efficient products every October and April.

Information on the Home Energy Report and all of NB Power’s efficiency programs can be found online.

MEDIA CONTACT: Tracey Somers, communications, NB Power, 506-643-2860,