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NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.




It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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NB Power participating in public hearing for Point Lepreau licence renewal


Saint John, N.B. – Starting May 9, 2017, NB Power will participate in a three-day public hearing for the renewal of the Power Reactor Operating Licence (PROL) for the Point Lepreau Nuclear Generating Station (PLNGS).

In June 2016, NB Power applied for a five-year PROL issued by Canada’s independent federal nuclear regulator, the Canadian Nuclear Safety Commission (CNSC). The current PROL expires in June 2017.

The CNSC staff assessed the licence application and confirmed that the safety measures in place at PLNGS meet the regulatory requirements and that necessary safety measures and equipment are in place to protect the employees, public and the environment.

Part 1 of the hearing process occurred on January 26, 2017, in Ottawa, ON, involving presentations from NB Power and CNSC staff to the CNSC Commission, an independent tribunal.

The CNSC is hosting Part 2 of the hearing process May 9-11, at the Delta Brunswick Hotel in Saint John.  The hearing will involve additional presentations from NB Power and CNSC staff, as well as presentations from registered public intervenors.

“We value the public regulatory process as an opportunity to demonstrate that we are fully qualified to continue to operate PLNGS safely, predictably and reliably for the next five year licensing period,” said Brett Plummer, Vice President Nuclear and Chief Nuclear Officer. “We currently meet or exceed all regulatory standards, and we are focused on continuously improving our performance, with an emphasis on improving equipment reliability and a strong commitment to safety.”

The hearing is open to the public and will be streamed live on the CNSC website. The hearing is scheduled to begin at 10:00 Atlantic Standard Time in Ballrooms A&B. For a detailed agenda and materials related to the hearing, please visit the CNSC website.

In the weeks that follow the hearing, Commission Members will review the information from the CNSC staff, NB Power and the intervenors. The Commission will announce a decision regarding licence renewal prior to the end of June 2017.

About the Point Lepreau Nuclear Generating Station

The Point Lepreau Nuclear Generating Station is a 660 megawatt (net) nuclear generating station and a base load contributor to the New Brunswick electrical grid. It produces enough non-emitting electricity to power more than 333,000 homes per year and is a foundational piece of both our domestic energy supply and our export sales. Point Lepreau is a major component of the generating assets that will contribute to the provincial goal of having as much as 75 per cent of the electricity used in New Brunswick coming from clean, renewable or non-emitting sources by 2020.

MEDIA CONTACT: Paul Doucet, Communications,