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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.



It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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NB Power participating in public hearing for Point Lepreau licence renewal


Fredericton, N.B. – NB Power is participating in the first part of a public hearing to renew the Power Reactor Operating Licence (PROL) for the Point Lepreau Nuclear Generating Station (PLNGS).

In June 2016, NB Power applied for a five-year PROL issued by an independent federal nuclear regulator, the Canadian Nuclear Safety Commission (CNSC). The current PROL expires in June 2017.

Part 1 of the hearing is taking place today, January 26, in Ottawa, ON. The hearing will involve presentations from NB Power and CNSC staff to the CNSC Commission. Commission Members will question both parties about the information that was submitted and presented. The hearing will be streamed on the CNSC website starting at 10:00 Atlantic Standard Time.

"The public hearing process gives our team an opportunity to demonstrate to the public and the CNSC that we continue to operate Point Lepreau safely, meeting or exceeding the requirements of the Nuclear Safety and Control Act, to protect the public, our staff, and the environment,” said Brett Plummer, Site Vice President. “A renewed licence will permit NB Power to continue generating reliable, emission-free nuclear power for our customers.”

Part 2 of the hearing will occur May 10-11, 2017, in Saint John, NB. The Commission Members will continue the hearing process with participation from NB Power and CNSC staff. During Part 2, registered intervenors will have an opportunity to make presentations to the CNSC Commission.

The public, Aboriginal groups and other stakeholders are encouraged to get involved in the regulatory process and are able to register with the CNSC to participate as intervenors until March 27, 2017. Click here to learn more.

To learn more about the regulatory process, interested parties can register to participate in the upcoming CNSC 101 Sessions in Saint John on February 2, 2017. Click here for more information.

 Paul Doucet, Communications, (506) 654-0911 or