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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.



It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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NB Power seeks EUB support for reliability and clean energy investments


Fredericton, N.B. –  NB Power will give evidence supporting its plan to continue repaying its debt while also investing in outage prevention and reliability, and maintaining the lowest electricity rates in the Maritimes provinces in a hearing with the New Brunswick Energy and Utilities Board (EUB) this week. 

NB Power’s rate application was originally filed in October 2016. The utility is requesting a rate increase that will average out at two per cent across all rate classes starting April 1st, 2017.

"While we understand that any cost increases can be difficult, we are committed to a balanced approach that includes investing in continued reliability through infrastructure, renewable energy production, vegetation management programs and greater adoption of clean energy on our grid, while paying down our debt and continuing to offer low and stable rates to our customers," said Darren Murphy, Chief Financial Officer and Vice-President Corporate Services.

Additional revenue in 2017-18 will allow the utility to offset the impact of these external factors while continuing to build equity and pay down debt in advance of the significant costs associated with the future options for the Mactaquac Generating Station.  It will also allow for some necessary investments in the non-nuclear side of Point Lepreau Generating Station, improving station performance and reliability for years to come.

For the first time in nearly a decade, certain customer classes could receive slightly different rate increases based on a methodology approved by the EUB in May 2016. Customers in the General Service 1 category, which includes most small businesses, some schools and community groups, could see slightly less than the average two per cent requested. Residential customers could see an increase slightly higher than the average. If approved by the EUB, these differential rate increases are intended to promote greater fairness among the rate classes based on the cost to serve each customer class.

MEDIA CONTACT: Marie-Andrée Bolduc, Communications, NB Power, 506-458-3212 or