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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.



It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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New Brunswickers invited to dialogue sessions on our energy future


Fredericton, N.B. – NB Power is inviting the public, First Nations and stakeholders to a series of community conversations to identify shared priorities about clean energy, affordability and customer options as the utility maps out its energy supply plan for the next 25 years.

NB Power is seeking public input for its Integrated Resource Plan (IRP) 2017, which will be submitted to the Province of New Brunswick and the Energy and Utilities Board later this year.

All New Brunswickers are encouraged to share their thoughts online or in person. The deadline for feedback is May 15, 2017.

The sessions are open to anyone and will focus on encouraging participants to share what’s important to them about New Brunswick’s energy future. Facilitators will foster small group discussions at individual tables and participants will share conclusions with the larger group. Participants are encouraged to show up at the start time and remain for the duration.

The sessions will be held between 5:30 and 9 pm, at the following dates and locations:

  • Wednesday April 26 at the Delta Fredericton, 225 Woodstock Road, Fredericton
  • Thursday, April 27 at the Delta Beausejour, 750 Main St, Moncton
  • Tuesday May 2, at Danny’s Hotel Suites Events Centre, 1223 Rue Principale, Beresford

NB Power’s Integrated Resource Plan will explore the following:

  • Options to meet projected demand for electricity while ensuring that at least 40 per cent is from renewable energy sources;
  • The role NB Power can play in responding to climate change as we transition from traditional fuels to more clean energy sources;
  • The role NB Power customers want to play in managing future energy needs, by using electricity more efficiently, generating it, or storing it themselves;
  • Ensuring we provide affordable, reliable and safe electricity for all New Brunswickers.

While the IRP is forecast for 25 years, NB Power updates the plan on a regular basis to reflect new technology, changes in customer demand and fuel pricing. The last IRP was filed in 2014.

NB Power is required to submit an IRP to the Energy and Utilities Board (EUB) at least once every three years. The EUB will consider the IRP, along with the ten-year strategic, financial and capital investment plan and other considerations in approving rates. Each version of the IRP will involve input from the utility's customers.

MEDIA CONTACT: Deborah Nobes, Communications, (506) 458-4838 or email: