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NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.



It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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Point Lepreau Nuclear Generating Station granted five-year operating licence


Fredericton, N.B. – The Canadian Nuclear Safety Commission (CNSC) has announced that a five-year Power Reactor Operating Licence (PROL) has been granted to NB Power for the Point Lepreau Nuclear Generating Station (PLNGS).

In June 2016, NB Power applied for a five-year PROL issued by the CNSC, Canada’s independent federal nuclear regulator, in advance of the June 30, 2017 expiry of the existing PROL.

The CNSC staff assessed the licence application and confirmed that the safety measures in place at PLNGS meet the regulatory requirements of the Nuclear Safety and Control Act and associated regulations. The CNSC also confirmed that the necessary safety measures and equipment are in place to protect the public, employees, and the environment.

“We are pleased with the CNSC’s positive decision,” said Brett Plummer, Vice President Nuclear and Chief Nuclear Officer. “Our workers’ dedication to safety, our improved operational performance, our strong partnership with the New Brunswick Emergency Measures Organization (NB-EMO), and significant public and community support all contributed to this successful outcome.”

The decision comes after a two-part public hearing process in Ottawa, ON, and Saint John, NB, involving NB Power, the CNSC and registered public intervenors. Approximately 94 intervenors provided written submissions about their views of PLNGS relicensing, with 40 of the 94 registered intervenors making presentations to the CNSC Commission at the Part 2 hearing in Saint John last month.

“We’d like to thank all of the individuals, communities and organizations who took the time to participate in the regulatory process,” said Mr. Plummer. “We valued the opportunity to participate in an open and transparent public hearing process. With our new licence achieved, we’ll focus on continuously improving at the Station while generating safe, reliable, emission-free nuclear power for our customers.”

Click here for the CNSC’s announcement.

About the Point Lepreau Nuclear Generating Station

The Point Lepreau Nuclear Generating Station is a 660 megawatt (net) nuclear generating station and a base load contributor to the New Brunswick electrical grid. It produces enough non-emitting electricity to power more than 333,000 homes per year and is a foundational piece of both our domestic energy supply and our export sales. Point Lepreau is a major component of the generating assets that will contribute to the provincial goal of having as much as 75 per cent of the electricity used in New Brunswick coming from clean, renewable or non-emitting sources by 2020.

MEDIA CONTACT: Paul Doucet, Communications,