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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.



It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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Point Lepreau Nuclear Generating Station Update


Fredericton, N.B. – The Point Lepreau Nuclear Generating Station (PLNGS) is back online having reconnected to the grid at 05:26 this morning, and will be returning to high power later today. The Station was temporarily taken offline on Friday, August 4, 2017 due to an electrical equipment issue.

The net capacity factor for July 2017 was 99.7 per cent. Capacity factor is the megawatt-hour output of a generating station compared to the maximum that could be produced.

Last month, PLNGS produced 489,735 net megawatt-hours of non-emitting electricity; representing approximately 62 per cent of the total net generation from NB Power generating stations.

Canadian Nuclear Safety Commission (CNSC) Public Meeting

On August 16, 2017, PLNGS employees will participate in a CNSC public meeting in Ottawa where CNSC staff will present the Regulatory Oversight Report for Canadian Nuclear Power Plants: 2016. The meeting is open to the public and will be streamed live on the CNSC website.

This report provides CNSC staff’s assessment of the Canadian nuclear power industry’s safety performance during the 2016 calendar year. The report measures how well plant operators are meeting regulatory requirements and program expectations.

Point Lepreau’s integrated plant rating was Satisfactory, on par with the industry average for operating nuclear plants in Canada. Of the 14 safety and control areas assessed by the CNSC, PLNGS received 12 Satisfactory ratings and two Fully Satisfactory ratings, for Conventional Health and Safety and Safety Analysis. More information about the report is available here.

About the Point Lepreau Nuclear Generating Station

The Point Lepreau Nuclear Generating Station is a 660 megawatt (net) nuclear generating station and a base load contributor to the New Brunswick electrical grid. It produces enough non-emitting electricity to power more than 333,000 homes per year and is a foundational piece of both our domestic energy supply and our export sales. Point Lepreau is a major component of the generating assets that will contribute to the provincial goal of having as much as 75 per cent of the electricity used in New Brunswick coming from clean, renewable or non-emitting sources by 2020.

MEDIA CONTACT: Paul Doucet, Communications,