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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.



It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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Point Lepreau Nuclear Generating Station Update


Fredericton, N.B. – The Point Lepreau Nuclear Generating Station (PLNGS) is currently operating at 98.9 per cent reactor power.

The net capacity factor for January 2017 was 98.28 per cent. Capacity factor is the megawatt-hour output of a generating station compared to the maximum that could be produced.

Last month, PLNGS produced 482,617 net megawatt-hours of non-emitting electricity; representing approximately 47 per cent of the total net generation from NB Power generating stations.

Update on Licence Renewal

In June 2016, NB Power applied for a five-year PROL issued by an independent federal nuclear regulator, the Canadian Nuclear Safety Commission (CNSC). The process to renew the Power Reactor Operating Licence (PROL) for PLNGS is well underway with NB Power having participated in Part 1 of the two-part public hearing process in Ottawa, on January 26, 2017. The Part 1 hearing included presentations from NB Power and CNSC staff to the CNSC Commission, followed by Commission Members questioning of both parties.

Part 2 of the hearing will occur May 10-11, 2017, in Saint John, NB. The Commission Members will continue the hearing process with participation from NB Power and CNSC staff. During Part 2, registered interveners will have an opportunity to make presentations to the CNSC Commission. The public, aboriginal groups and other stakeholders are able to get involved in the regulatory process by registering with the CNSC to participate as an intervener until March 27, 2017. Visit the CNSC website to learn more.

Public Information Session – February 27, 2017

The third of three Public Information Sessions about PLNGS will be held in St George this February 27th.  Those attending will have the opportunity to speak with Plant staff to learn more about the programs in place to ensure the safe and reliable operation of the Station. Drop in at the Civic Centre at Magaguadavic Place in St George February 27, 2017, from 6:00 to 8:00 p.m.

About the Point Lepreau Nuclear Generating Station

The Point Lepreau Nuclear Generating Station is a 660 megawatt (net) nuclear generating station and a base load contributor to the New Brunswick electrical grid. It produces enough non-emitting electricity to power more than 333,000 homes per year and is a foundational piece of both our domestic energy supply and our export sales. Point Lepreau is a major component of the generating assets that will contribute to the provincial goal of having as much as 75 per cent of the electricity used in New Brunswick coming from clean, renewable or non-emitting sources by 2020.


MEDIA CONTACT: Paul Doucet, Communications, NB Power,