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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.

 

 

It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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News

Point Lepreau Nuclear Generating Station Update

2017-01-06


Fredericton, N.B. – The Point Lepreau Nuclear Generating Station (PLNGS) is currently operating at 100 per cent reactor power.

The net capacity factor for December 2016 was 100 per cent. Capacity factor is the megawatt-hour output of a generating station compared to the maximum that could be produced.

Last month, PLNGS produced 495,789 net megawatt-hours of non-emitting electricity; representing approximately 42 per cent of the total net generation from NB Power generating stations.

Update on Licence Renewal
The process to renew the Power Reactor Operating Licence (PROL) for PLNGS is underway. In June 2016, NB Power applied for a five-year PROL issued by an independent federal nuclear regulator, the Canadian Nuclear Safety Commission (CNSC).

NB Power is preparing for a two-part public hearing process which begins this month. The hearings will be open to the public and streamed live on the CNSC website.

Part 1 of the hearing will occur on January 26, 2017, in Ottawa, ON. It will involve presentations from NB Power and CNSC staff to the CNSC Commission. Commission Members will question both parties about the information that was submitted and presented.

Public Information Session – January 17, 2017
Join us at NB Power’s Public Information Session for the opportunity to speak with Plant staff and to learn more about the programs in place to ensure the safe and reliable operation of the Station. Drop in at the Hilton Saint John on January 17, 2017, from 5:00 to 7:30 p.m.

About the Point Lepreau Nuclear Generating Station

The Point Lepreau Nuclear Generating Station is a 660 megawatt (net) nuclear generating station and a base load contributor to the New Brunswick electrical grid. It produces enough non-emitting electricity to power more than 333,000 homes per year and is a foundational piece of both our domestic energy supply and our export sales. Point Lepreau is a major component of the generating assets that will contribute to the provincial goal of having as much as 75 per cent of the electricity used in New Brunswick coming from clean, renewable or non-emitting sources by 2020.

MEDIA CONTACT: Paul Doucet, Communications, paudoucet@nbpower.com.