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NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.



It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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Public input sought for long-term energy supply plan


Fredericton, N.B. –  New Brunswickers are invited to share their priorities about clean energy, affordability and customer options as NB Power maps out its energy supply plan for the next 25 years.

NB Power is seeking public input for its Integrated Resource Plan (IRP) 2017, which will be submitted to the Province of New Brunswick and the Energy and Utilities Board later this year.

New Brunswickers are encouraged to share their thoughts online or in person at a community dialogue session scheduled in the month of April. The deadline for feedback is May 15, 2017.

“The plan we’re developing will guide our decision making, our investments, the introduction of potential new products and services,” said Keith Cronkhite, NB Power Senior Vice President of Business Development and Strategic Planning. “There are a lot of options for how we meet the energy needs of New Brunswick, so it’s important that we understand what’s important to you.”

With input from experts and the public, NB Power’s Integrated Resource Plan will explore the following:

  • Options to meet projected demand for electricity while ensuring that at least 40 per cent is from renewable energy sources;
  • The role NB Power can play in responding to climate change as we transition from traditional fuels to more clean energy sources;
  • The role NB Power customers want to plan in managing future energy needs, by using electricity more efficiently, generating it, or storing it themselves;
  • Ensuring we provide affordable, reliable and safe electricity for all New Brunswickers.

While the IRP is forecast for 25 years, NB Power updates the plan on a regular basis to reflect new technology, changes in customer demand and fuel pricing. The last IRP was filed in 2014.

NB Power is required to submit an IRP to the Energy and Utilities Board (EUB) at least once every three years. The EUB will consider the IRP, along with the ten-year strategic, financial and capital investment plan and other considerations in approving rates. Each version of the IRP will involve input from the utility's customers.


MEDIA CONTACT: Deborah Nobes, Communications, (506) 458-4838 or email: .